Lead Technical Writer & Knowledge Management

Milestone Technologies, Inc.; Philippines; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Milestone Technologies, Inc. in the Philippines is seeking a Content Specialist Team Lead to drive the organization's technical writing and knowledge management initiatives, balancing governance with proactive consulting.

You will lead the Technical Writing team, partner with ITSM, engineering, and client stakeholders, and elevate documentation quality, standards, and lifecycle from intake to retirement. This hands-on leadership role emphasizes collaboration and continuous improvement.

Qualifications

• Bachelor's degree or equivalent experience.
• 7+ years of technical writing or knowledge management experience in enterprise IT environments.
• 2+ years of leading or mentoring documentation teams.
• Experience managing enterprise Knowledge Management or Knowledge Base programs.
• Experience working directly with executive and client stakeholders.
• Strong understanding of documentation governance and lifecycle management.

Responsibilities

• Lead the Technical Writing function with day-to-day leadership and coaching.
• Manage the knowledge base lifecycle from intake to retirement.
• Partner with client stakeholders, ITSM, engineering, and operations to drive documentation initiatives.
• Establish standards, templates, and governance for all documentation.
• Monitor quality, metrics, and delivery risks; report to leadership.
• Drive strategic knowledge management initiatives and upskilling.

Skills

Tech Writing Leadership

Team Leadership

Stakeholder Management

Project Management

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow Knowledge Management

Confluence

Jira

SharePoint

Microsoft 365

Job description

Milestone Technologies, Inc. in the Philippines is seeking a Content Specialist Team Lead to drive the organization's technical writing and knowledge management initiatives, balancing governance with proactive consulting.

You will lead the Technical Writing team, partner with ITSM, engineering, and client stakeholders, and elevate documentation quality, standards, and lifecycle from intake to retirement. This hands-on leadership role emphasizes collaboration and continuous improvement.