Technical Writer (Remote)

TaskUs; Metro Manila; Remote; PHP 600,000 - 720,000; Full time

Job summary

TaskUs is seeking a Technical Writer to prepare manuals, journal articles, learning content, and other documents to communicate complex information clearly. You will gather and disseminate technical information for customers, instructional designers, and process designers.

Responsibilities include determining end-user needs, studying product details with designers, and collaborating with hardware engineers and SMEs to manage information flow during development and testing.

Qualifications

• Proven ability to learn new technologies quickly.
• Strong research and problem-solving skills.
• Ability to simplify complex topics for varied audiences.
• Clear and concise writing with adaptable style.
• Commitment to following and improving team processes and standards.
• 5+ years of professional writing or content management experience.

Responsibilities

• Prepare manuals, articles, learning content, and supporting documents.
• Develop and disseminate technical information for customers, designers, and teams.
• Collaborate with hardware engineers, SMEs, and product experts.
• Create operating guidelines, knowledge bases, and FAQ pages.
• Organize content and standardize across platforms and media.
• Gather usability feedback and revise documents as issues arise.

Skills

Technical writing

Research skills

Adaptable to audience

Attention to detail

Education

Bachelor's degree or equivalent

Tools

Web tech tools

Image editing tools

Job description

Work Arrangement: WFH, 11PM to 8AM PHT (Mon-Fri)

It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world – that’s what it takes to get there. If that's something you want to be a part of.

As a Technical Writer, you will prepare instruction manuals, journal articles, learning content, and other supporting documents to communicate complex and technical information more easily. You will also develop, gather, and disseminate technical information for use with customers, instructional designers, and process/workflow designers.

Responsibilities:

• Determine the needs of end users of technical documentation
• Study product samples and talk with product designers and developers
• Work with technical staff to make products easier to use and thus need fewer instructions
• Organize and write supporting documents for products
• Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding
• Select appropriate medium for message or audience, such as manuals or online videos
• Standardize content across platforms and media
• Gather usability feedback from customers, designers, and manufacturers
• Revise documents as new issues arise
• You will create operating guidelines, knowledge bases, customer support agent content, and “frequently asked questions” pages to help customer support staff, consumers, and other users within a company or an industry.
• You will be expected to collaborate with hardware engineers, SMEs, product experts, and Support operations to manage the flow of information among project workgroups during development and testing. You must be able to understand complex information and communicate the information to people with diverse professional backgrounds. You will proactively conduct research on their topics through personal observation, library and Internet research, and discussions with technical specialists.

Must haves:

• Demonstrated aptitude for quickly learning and understanding new technologies
• Keen technical curiosity, with outstanding research and problem-solving skills
• Ability to break down complex technical subjects and present them in an approachable way
• Clear and concise writing, with the ability to tailor style and vocabulary to the audience
• Strong drive to succeed and hunger for interesting challenges
• Commitment to following and improving team processes and style standards
• 5+ years of professional experience as a writer or content manager

Nice to haves:

• Familiarity with web technologies and web-based content creation tools
• Programming skills in any language
• An eye for visuals and graphic design, and familiarity with image editing tools
• Experience with other methods of presenting learning content, such as recorded video tutorials, live video streams, or instructor-led training
• Experience with 3D content in the game industry, or in another setting like design visualization, simulation training, or film production
• Bachelor's degree in a related field or equivalent work experience