Technical Writer

LizardBear Tasking, Inc. (PEZA); Philippines; On-site; PHP 420,000 - 620,000; Full time

Job summary

TaskUs in the Philippines is seeking a skilled writer/content manager to shape technical documentation and user guides for diverse products. You will translate complex concepts into clear, concise material and collaborate with engineers, designers, and customer support to ensure consistency across platforms.

The role requires creative thinking, strong English proficiency, and a track record of producing usable documentation in fast-paced environments.

Qualifications

• 5+ years of professional experience as a writer or content manager.
• Fluency in the English language.
• Ability to learn new technologies quickly.
• Clear and concise writing; adapt style to audience.
• Commitment to following and improving team processes and standards.

Responsibilities

• Determine the needs of end users of technical documentation.
• Study product samples and talk with product designers and developers.
• Organize and write supporting documents for products.
• Use photographs, drawings, diagrams, animation, and charts to increase understanding.
• Standardize content across platforms and media.
• Create operating guidelines, knowledge bases, and FAQs to help teams and users.

Skills

Technical writing

English fluency

Research skills

Clear communication

Problem solving

Education

Bachelor's degree or related field

Tools

Image editing tools

Web content tools

Job description

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world - that's what it takes to get there.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

Responsibilities

• Determine the needs of end users of technical documentation
• Study product samples and talk with product designers and developers
• Work with technical staff to make products easier to use and thus need fewer instructions
• Organize and write supporting documents for products
• Use photographs, drawings, diagrams, animation, and charts that increase users' understanding
• Select appropriate medium for message or audience, such as manuals or online videos
• Standardize content across platforms and media
• Gather usability feedback from customers, designers, and manufacturers
• Revise documents as new issues arise
• You will create operating guidelines, knowledge bases, customer support agent content, and \"frequently asked questions\" pages to help customer support staff, consumers, and other users within a company or an industry.
• You will be expected to collaborate with hardware engineers, SMEs, product experts, and Support operations to manage the flow of information among project workgroups during development and testing.
• You must be able to understand complex information and communicate the information to people with diverse professional backgrounds.
• You will proactively conduct research on their topics through personal observation, library and Internet research, and discussions with technical specialists.

Must haves

• Demonstrated aptitude for quickly learning and understanding new technologies
• Keen technical curiosity, with outstanding research and problem-solving skills
• Ability to break down complex technical subjects and present them in an approachable way
• Clear and concise writing, with the ability to tailor style and vocabulary to the audience
• Strong drive to succeed and hunger for interesting challenges
• Commitment to following and improving team processes and style standards
• 5+ years of professional experience as a writer or content manager
• Fluency in the English language

Nice to haves

• Familiarity with web technologies and web-based content creation tools
• Programming skills in any language
• An eye for visuals and graphic design, and familiarity with image editing tools
• Experience with other methods of presenting learning content, such as recorded video tutorials, live video streams, or instructor-led training
• Experience with 3D content in the game industry, or in another setting like design visualization, simulation training, or film production
• Bachelor's degree in a related field or equivalent work experience

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.