IT Helpdesk & Endpoint Support Technician (Hybrid)

Mgenesis

14 days+

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Level: Rank and file

Employment Type: Full-time, Permanent

Location: Mandaluyong

Schedule: Monday to Friday

Job Summary

The role is responsible for providing first-level IT support, troubleshooting, and maintenance for various endpoint devices, networks, and systems.

Duties & Responsibilities

Provide endpoint technical support (desktops, laptops, POS, MMS, AX, networks, PABX, PABGM, ELV systems).
Serve as first-level contact for IT issues and coordinate with vendors for additional support.
Log all issues/activities in MISD ticketing system with proper documentation.
Diagnose and resolve endpoint and connectivity issues (LAN, WLAN, WAN, VPN, ZTNA).
Assist in setup, configuration, cabling, and troubleshooting of endpoints and network equipment.
Conduct cable installation, relocation, and maintenance.
Support Office 365 (email, Teams, SharePoint, backups, recovery, updates).
Collaborate with vendors for device warranty claims/repairs.
Conduct vulnerability remediation with MXDR and MISD personnel.
Provide after‑hours/weekend support when required.
Maintain 97% service desk resolution ratio.

Qualifications

Graduate of bachelor's degree in any computer‑related courses.
Preferably with 1‑2 years' relevant experience.
Experience in troubleshooting and maintenance of IT hardware, software, and networks.
Experience in administering data backup and recovery procedures.
Experience in IT asset management and evaluation.
Can work with minimal supervision.
Willing to work in shifting schedule including weekends and holidays.
Willing to render overtime if necessary.

Benefits