Service Desk Technician

Offshore Business Processing Inc.; Quezon City; On-site; PHP 312,480 - 357,120; Full time

Benefits offered by this job

HMO on Day 1

Travel opportunities

Rewards and recognition

Job summary

A technology support company in Metro Manila is seeking an IT Support Specialist. You will provide technical support, troubleshoot various devices, and assist in user onboarding. Candidates should have a minimum of 2 years' experience in IT support, a degree in IT, and strong communication skills. The role offers numerous perks, including health benefits and opportunities for professional growth. You'll work in a collaborative team and be part of a dynamic work environment.

Qualifications

• Minimum 2 years of experience in an IT support or service desk role.
• Strong knowledge of Windows, Microsoft 365, and user management.
• Excellent troubleshooting skills and communication abilities.

Responsibilities

• Provide technical support via phone, email, and remote tools.
• Troubleshoot issues related to desktops and peripherals.
• Document troubleshooting steps and resolutions.

Skills

Technical support

Problem-solving

Communication

Time management

Education

Degree/Diploma in IT

Tools

Windows 10/11

Microsoft 365

Active Directory

RMM tools

Backup solutions

Job description

Ready to take your IT expertise to the next level with OBP? Provide hands‑on support, help users succeed, and grow your skills in a collaborative, energetic team.

Job Summary

• HMO on Day 1
• Receive promising perks and rewards
• Experience travel opportunities
• Get recognized for what you do
• Achieve work-life balance
• Improve exponentially with enhanced learning

Responsibilities

Salary: 28,000 - 32,000

• Provide first and second-level technical support via phone, email, and remote tools.
• Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and peripherals.
• Support Microsoft 365, Windows operating systems, and common business applications.
• Manage and resolve tickets within agreed SLAs using a ticketing system.
• Assist with onboarding/offboarding users (account setup, permissions, hardware provisioning).
• Monitor system alerts and respond proactively to incidents.
• Escalate complex issues to senior engineers when required.
• Document troubleshooting steps, resolutions, and knowledge base articles.
• Maintain strong client relationships through clear communication and professionalism.
• Stay up to date with current technologies through study and certifications

Requirements

• Minimum 2 years’ experience in an IT support or service desk role (preferably within an MSP environment)
• Strong knowledge of:
  • Windows 10/11 and basic Windows Server environments
  • Microsoft 365 (Exchange Online, Teams, SharePoint)
  • Active Directory and user management
  • Networking fundamentals (DNS, DHCP, TCP/IP)
• Experience with remote support tools and ticketing systems.
• Excellent problem-solving and troubleshooting skills.
• Strong communication skills (both written and verbal).
• Ability to prioritise and manage multiple tasks in a fast‑paced environment.
• Degree/Diploma in IT.
• Experience with RMM (Remote Monitoring & Management) tools.
• Familiarity with backup solutions and cybersecurity best practices.
• Exposure to virtualization technologies (e.g., VMware, Hyper‑V).
• Basic scripting knowledge (PowerShell preferred).
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications).

Personal Attributes

• Customer‑first mindset with a strong focus on service delivery.
• Team‑oriented with a willingness to learn and grow.
• Strong attention to detail and documentation.
• Ability to work independently and take initiative.
• Adaptable and resilient in a dynamic MSP environment.
• Must be willing to work in a fast‑paced environment
• Efficient team member, especially in dynamic situations
• Able to work well independently with limited supervision
• Amenable to report onsite in either Ortigas, Pasig City / Cubao, Quezon City