IT Support Technician

KMC Solutions; Taguig; Hybrid; PHP 312,000 - 469,000; Full time

Benefits offered by this job

Hybrid work setup

HMO + free dependent

Company pantry

Diverse learning opportunities

Cloud HR platform Sprout

Above-standard leaves

Job summary

KMC Solutions in Taguig is seeking an OSS Tech 1 to provide frontline IT support to end-users and oversee IT infrastructure. You will diagnose incidents, log tickets, escalate where needed, and communicate progress clearly to customers.

This onsite role requires a degree in IT/CS, solid knowledge of Windows, Office 365, and Active Directory, plus flexibility for shifting schedules and multi-location assignments.

Qualifications

• Bachelor's/College Degree in CS/IT or equivalent.
• Knowledge of Windows, MS Office, and Office 365.
• Willingness to be assigned to multiple locations.
• Excellent English communication, both verbal and written.
• Willingness to work shifting schedules, including nights.
• Experience with Active Directory and ticketing systems is a plus.

Responsibilities

• Presents first-line investigation and diagnosis of IT issues.
• Resolves incidents/service requests per help desk procedures and timelines.
• Escalates unresolved issues within agreed timescales.
• Logs incident/service request details per procedures.
• Communicates incident progress to clients.
• Ensures tickets are updated until issues are resolved.
• Performs hardware and software maintenance and support.
• Performs IMAC tasks (Install, Move, Add and Change).
• Provides local network support and assists the Network team.
• Maintains knowledge of office automation products and peripherals.
• Assists Asset Management with IT asset inventory.
• Performs deployment and movement of IT assets.
• Performs additional tasks assigned by supervisor.

Skills

MS Windows environment

MS Office

Office 365 applications

Strong English communication

Shifting work availability

Multi-location assignment

Customer service skills

Technical documentation

Team player

Problem-solving

Attention to detail

Ability to work under pressure

Education

Bachelor's/College Degree in Computer Science, Information Technology, or equivalent

Tools

Active Directory

Ticketing systems

Job description

OSS TECH 1
Location: Taguig City, Philippines
Work Setup: Onsite

OSS Tech 1 is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT-related issues or requests are being facilitated.

On top of your salary, here are the exciting benefits you can look forward to:

• You’ll be interacting with key players such as C-level executives from enterprise-level organizations, which can expand your skills and network.

• Making sound decisions and demonstrating flexibility to ensure team dynamics and productivity.

• Hybrid work setup

• Competitive salary and benefits

• HMO + free dependent

• Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)

• Diverse learning and growth opportunities

• Accessible cloud HR platform (Sprout)

• Above-standard leaves

The main responsibilities of an OSS TECH 1 include:

• Provides first-line investigation and diagnosis.

• Resolves and closes incidents/service requests as per help desk procedures and allocated timelines.

• Escalates unresolved incidents/service requests within agreed timescales.

• Logs relevant incident/service request details per help desk procedures.

• Communicates with clients regarding incident progress.

• Ensures tickets are always updated until issues are resolved.

• Conducts hardware and software maintenance and support.

• Performs IMAC (Install, Move, Add and Change).

• Provides local network support and/or assists the centralized Network team.

• Maintains working knowledge of office automation products and computer peripherals, like biometric devices, CCTV, printers, and scanners.

• Assists the Asset Management Team with IT asset inventory.

• Performs deployment and movement of IT assets.

• Performs additional tasks that may be assigned by the immediate supervisor.

Requirements:

• Bachelor's/College Degree in Computer Science, Information Technology, or equivalent.

• Knowledge of the MS Windows environment, MS Office, and Office 365 applications.

• Willingness to be assigned to multiple locations.

• Excellent English communication skills, both verbal and written.

• Willingness to work on shifting schedules, including holidays, weekends, and night shifts.

• Experience and knowledge in Active Directory and ticketing systems is a plus.

Preferred Qualifications:

• Excellent customer interface skills.

• Good interpersonal communication skills.

• Understanding of customer satisfaction principles and practices.

• Ability to write technical support documentation.

• Team player.

• Ability to work under pressure.

• Good organizational and time management skills.

• Good analytical and problem-solving skills.

• Strong attention to detail in high-pressure situations.