POS Tech Support Engineer I

NCR Corporation; Cebu City; On-site; PHP 201,000 - 290,000; Full time

Job summary

NCR Voyix Corporation is seeking a Level 1 technical support specialist to troubleshoot POS devices and related equipment onsite in Cebu City. You will diagnose issues, provide solutions remotely when possible, and dispatch field technicians as needed.

Excellent communication and customer service skills are essential. You will participate in knowledge sharing, incident audits, and continuous improvement initiatives while supporting colleagues across the team.

Qualifications

• 1–2 years of experience in technical support or similar role.
• Strong communication, customer service, and customer-handling skills.
• Functional proficiency in required foreign languages is based on customer needs.
• Solid technical aptitude and problem-solving ability.
• Ability to learn and apply new technical knowledge through training.

Responsibilities

• Provide Level 1 technical troubleshooting for POS devices and other supported equipment.
• Remotely diagnose issues, provide accurate solutions, and dispatch field technicians when required.
• Communicate with customers via phone, email, chat, and remote tools to resolve incidents.
• Follow defined Remote Incident Management processes and document all activities in the incident tracking system.
• Review incident history and identify recurring issues.
• Escalate incidents according to established escalation paths when necessary.
• Contribute knowledge articles and maintain accurate customer/system documentation.
• Participate in team meetings, coaching, performance programs, and continuous improvement initiatives.
• Support less experienced colleagues through knowledge sharing and joint work sessions.

Skills

Technical support

Customer service

Communication

Job description

NCR Voyix Corporation is seeking a Level 1 technical support specialist to troubleshoot POS devices and related equipment onsite in Cebu City. You will diagnose issues, provide solutions remotely when possible, and dispatch field technicians as needed.

Excellent communication and customer service skills are essential. You will participate in knowledge sharing, incident audits, and continuous improvement initiatives while supporting colleagues across the team.