Technical Support Specialist: IT and Network Troubleshooter

Accent Micro Technologies, Inc.; Eastern Manila District; On-site; PHP 240,000 - 420,000; Full time

Job summary

Accent Micro Technologies, Inc. seeks a skilled Technical Support Specialist to provide Level 1 to Level 2 IT support, troubleshoot hardware and software issues, and assist with network-related concerns for our client base in Metro Manila.

The successful candidate will play an important role in ensuring smooth IT operations, delivering reliable technical assistance, coordinating with internal teams, and maintaining accurate ticketing and reporting to drive service quality.

Qualifications

• Bachelor's degree in IT/CS/CE required.
• At least 1 year in Technical Support, preferably Level 2.
• Service Desk or Level 1 support experience is an advantage.
• Strong communication and customer service skills.

Responsibilities

• Provide hardware break/fix for computers, software and network issues.
• Install/configure IT equipment: switches, access points, printers, phones.
• Onsite assistance for high-level IT concerns; coordinate with SMEs.
• Assist in physical inventory of IT assets in Metro Manila clinics.
• Dispatch service calls to TAP.
• Monitor tickets and assign to engineers.
• Prepare daily and weekly ticket reports.

Skills

End-user support

Hardware troubleshooting

Customer service

Problem-solving

Team coordination

Independent work

Education

Bachelor's Degree in Information Technology / Computer Science / Computer Engineering

Job description

Accent Micro Technologies, Inc. seeks a skilled Technical Support Specialist to provide Level 1 to Level 2 IT support, troubleshoot hardware and software issues, and assist with network-related concerns for our client base in Metro Manila.

The successful candidate will play an important role in ensuring smooth IT operations, delivering reliable technical assistance, coordinating with internal teams, and maintaining accurate ticketing and reporting to drive service quality.