Technical Support Specialist I - Media Central (Entry)

Avid; Manila, Hinoba-an; On-site; PHP 410,000 - 520,000; Full time

Job summary

Avid Technology is seeking a Customer Care Specialist in Manila to combine technical know-how with strong customer service. You will support professionals using Media Central Newsroom products, manage cases, and ensure resolution within SLAs.

Avid emphasizes customer satisfaction, problem solving, and persistent communication. The role requires hands-on experience with Linux, virtualization, and network basics, and offers a path to contribute to major broadcast projects in a dynamic team

Qualifications

• BA/BSc in Computer Science, Engineering, Digital Media Production, Video and Streaming Technology, Film and Video Production or similar.
• Knowledge of Virtual Machines and Linux distributions (Red Hat/CentOS/Ubuntu) and command line usage.
• Knowledge of network architecture, OSI models, cabling and IP basics.

Responsibilities

• Provide technical support for Avid's Newsroom/Media Central solutions to professional broadcast customers.
• Manage support cases via web submissions and phone, documenting troubleshooting steps.
• Adhere to SLAs and act as the primary point of contact for customers.
• Own issues from start to finish and communicate effectively with customers and teams.

Skills

Technical support

Customer service

Linux command line

VMs

Network fundamentals

Education

BA/BSc in Computer Science or related field

Tools

Virtual Machines

Job description

Avid Technology is seeking a Customer Care Specialist in Manila to combine technical know-how with strong customer service. You will support professionals using Media Central Newsroom products, manage cases, and ensure resolution within SLAs.

Avid emphasizes customer satisfaction, problem solving, and persistent communication. The role requires hands-on experience with Linux, virtualization, and network basics, and offers a path to contribute to major broadcast projects in a dynamic team