IT Support Specialist: Fast Troubleshooting & Help Desk

GLOBAL MOBILTY; Davao del Sur; On-site; PHP 279,000 - 390,600; Full time

Job summary

A technology support company in Davao del Sur is seeking an IT Technical Support Specialist. The role involves troubleshooting hardware, software, and network issues, as well as providing help desk support. Candidates should have a degree in Computer Science or IT and relevant certifications. Strong technical skills in operating systems and experience with ticketing systems are essential for success. This position offers growth opportunities in a dynamic environment.

Qualifications

• Bachelor’s degree in a relevant field is preferred.
• Certifications in IT are desired.
• Strong technical skills in operating systems.

Responsibilities

• Diagnose and resolve hardware, software, and network issues.
• Respond to support tickets and assist users remotely.
• Perform routine system checks and ensure software updates.

Skills

Proficiency in Windows, macOS, and/or Linux operating systems

Experience with troubleshooting hardware, software, and networking issues

Knowledge of Active Directory, Office 365, and basic networking concepts

Familiarity with ticketing systems like ServiceNow or Zendesk

Education

Bachelor’s degree in Computer Science, IT, or a related field

Certifications such as CompTIA A+, Network+, ITIL, or Microsoft Certified

Job description

A technology support company in Davao del Sur is seeking an IT Technical Support Specialist. The role involves troubleshooting hardware, software, and network issues, as well as providing help desk support. Candidates should have a degree in Computer Science or IT and relevant certifications. Strong technical skills in operating systems and experience with ticketing systems are essential for success. This position offers growth opportunities in a dynamic environment.