Technical Support Specialist: Grow into Technical Ownership

Satellite Office; Pasig; On-site; PHP 391,000 - 580,000; Full time

Job summary

Satellite Office in Manila is building out a Manila-based support team to be the front line for customer calls and emails, with a clear path into deeper technical diagnostics as you grow into the role.

You will be the first point of contact for customers, handling licensing, configuration tasks, and fast-tracking issues during Australian business hours, with comprehensive onboarding and hands-on training to advance technical ownership.

Qualifications

• Strong communication and a genuine customer-first attitude.
• Ability to document clearly and use multiple software systems.
• Problem-solving mindset with disciplined, first-time accuracy.
• Experience in a customer-facing, problem-solving role.
• Willingness to rotate shifts aligned to Australian business hours.

Responsibilities

• Be the first point of contact for customer calls and emails.
• Log and qualify every case with care.
• Help customers set up software licences and configurations.
• Troubleshoot connectivity and subscription setup for field hardware.
• Document cases and feedback to team standards.

Skills

Clear communication

Customer focus

Documentation

Software familiarity

Problem solving

Job description

Satellite Office in Manila is building out a Manila-based support team to be the front line for customer calls and emails, with a clear path into deeper technical diagnostics as you grow into the role.

You will be the first point of contact for customers, handling licensing, configuration tasks, and fast-tracking issues during Australian business hours, with comprehensive onboarding and hands-on training to advance technical ownership.