Technical Support Specialist

FINSI; Taguig; On-site; PHP 420,000 - 900,000; Full time

Job summary

FINSI is seeking a PMO Analyst to support the Project Management Office by creating dashboards, tracking timelines and costs, and coordinating with internal teams and vendors. The role emphasizes data-driven reporting and support for portfolio governance in telecommunications projects.

The successful candidate will analyze complex data, generate dashboards, and assist in risk mitigation, issue resolution and stakeholder communication, ensuring alignment with project goals and schedules.

Qualifications

• A bachelor's degree in Engineering/project management, or a similar field.
• A minimum of 1-year experience as a PMO analyst / similar role in the Telecommunications field.
• Ability to analyze a range of complex data and make decisions based on analytical findings.
• Strong coordination, administration abilities and keen to details.
• Proficient in Microsoft Office & Google tools with experience in vendor/subcon management.
• With experience in validation, and review of complex data.
• Good critical thinking and problem-solving skills.
• Solid communication and interpersonal skills.
• Team Player - with experience in generating dashboards based on data on hand

Responsibilities

• Assist the PMO team in creating and maintaining project dashboards, timelines and costs.
• Coordinate project management activities with internal resources and third-party vendors.
• Assist in the creation and maintenance of domain level and rolled up project documentation and reports.
• Provide logistics and administrative support as needed.
• Assist in strategizing integrated assessment of build programs.
• Transform project data to usable reports for the project delivery team.
• Attend project-related meetings and site activities.
• Vendor management and resource tracking.
• Provide timely updates and project reports.
• Identify and sort SOWs by region/squad/vendors, etc.
• Produce status, post-activity, completion, progress, and deviation reports.
• Support PCR monitoring and build planning.
• Master data consolidation and gating of data.
• Handover to Ops reports and risk/issue tracking.
• Assist in portfolio performance summaries and milestone tracking.
• Contribute to PIRs for lessons learned and improvements.
• Support portfolio management knowledge areas and cadences.
• Participate in portfolio reviews to monitor initiatives.

Skills

Data analysis

Vendor management

Dashboard reporting

Coordination

Communication

Interpersonal skills

Problem solving

Team player

Education

Bachelor’s degree in Engineering/Project Management

Tools

Microsoft Office

Google Workspace

Job description

• Assists the PMO team in creating and maintaining project dashboards, monitoring project plans, timelines and costs, and makes timely callouts.
• Coordinates project management activities with internal resources and third-party vendors related to domain specific tasks.
• Assists in the creation and maintenance of domain level and rolled up project documentation and reports
• Provides logistics and administrative support as needed
• Assists the Project Delivery team in strategizing integrated assessment of build programs
• Transforms project data to a usable report for the project delivery team
• Attends project-related meeting ceremonies and critical site activities.
• Vendor Management and Vendor Resource Tracking
• Provide timely updates and project reports as needed.
• Identifying and sorting of SOW based on region/squad/teams/vendors, etc
• Reports in the format required by Client such as but not limited to:
• Status Reports
• Post activity reports
• Completion reports
• Progress reports
• Deviation Analysis
• Build Fault Ticket Closure
• Rolling Forecast/Build Planning
• PCR Monitoring

10. TRFS/CRFS, Milestone Tracking and Handover to Ops

11. Master Data Base Consolidation, proper gating and review of completeness of data

12. Build Handover to Ops report

• Transforms project data to usable report
• Helps facilitate risk mitigation and issue resolution relative to budget, inventory and PR/PO.
• Consolidates and analyzes rollout and project updates to effectively monitor initiatives under his/her specific portfolio.
• Analyzes and provides summaries for portfolio performance metrics.
• Monitors end-to-end compliance of projects against established portfolio roadmap.
• Supports the Portfolio Manager in critical portfolio meetings and cadences.
• Participates in projects Post Implementation Reviews (PIR's) to determine wins, lessons learned and key improvements.
• Portfolio Management - Understands project management principles and have basic understanding of the nine knowledge areas

ADHOC

• Any related BAU tasks that the Project Lead/Team Lead requires

Job Qualifications

• A bachelor's degree in Engineering/project management, or a similar field.
• A minimum of 1-year experience as a PMO analyst / similar role in the Telecommunications field.
• Ability to analyze a range of complex data and make decisions based on analytical findings.
• Strong coordination, administration abilities and keen to details
• Proficient in Microsoft Office & Google tools with experience in vendor/subcon management.
• With experience in validation, and review of complex data.
• Good critical thinking and problem-solving skills.
• Solid communication and interpersonal skills.
• Team Player - with experience in generating dashboards based on data on hand