Technical Support Specialist

Task-Wise Va Consultancy Inc.; Taguig; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive salary and performance-based incentives

Comprehensive HMO coverage from day one

Collaborative culture that celebrates diversity and career growth

Job summary

A leading consultancy firm in Taguig seeks a Technical Support Specialist for mobile inquiries, primarily for an Australian audience. The role involves troubleshooting mobile hardware/software issues, managing customer accounts, and delivering high-quality service. Candidates should have 1-2 years of experience in technical support, excellent communication skills in English, and a passion for technology. A High School Diploma is required, with further education in IT as a plus. Enjoy a competitive salary and comprehensive benefits.

Qualifications

• At least 1–2 years of experience in a Technical Support or BPO role.
• Strong understanding of mobile operating systems and eSIM technology.
• Excellent English verbal and written communication skills.
• Willing to work early morning hours to match AEST.
• High School Diploma; Associate or Bachelor's in IT/CS is a plus.

Responsibilities

• Assist customers with mobile hardware and software issues.
• Provide friendly and empathetic customer service.
• Handle billing inquiries and service provisioning.
• Documentation: Log all interactions and technical steps in the ticketing system.
• Knowledge Sharing: Stay updated on mobile tech trends and Australian telecommunications regulations.

Skills

Technical Troubleshooting

Customer Advocacy

Communication

Tech Savvy

Customer service

CRM familiarity

Shift flexibility

Education

High School Diploma

Associate or Bachelor’s degree in IT/Computer Science

Tools

CRM systems

Mobile troubleshooting tools

Job description

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

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Job Description

Job Title: Technical Support Specialist (Mobile - AU)

Shift: AU Business Hours (Early morning starts)

Role Overview

As a Mobile Support Specialist for our Australian campaign, you will be the frontline resolution expert for mobile-related technical inquiries. You aren\'t just reading a script; you are a problem-solver who ensures our Australian customers stay connected. You will handle everything from device configurations to network troubleshooting with a focus on First Call Resolution (FCR).

Key Responsibilities

• Technical Troubleshooting: Assist customers with mobile hardware and software issues (iOS/Android), SIM activations, and network connectivity problems.
• Customer Advocacy: Provide exceptional "Aussie-style" service—friendly, direct, and empathetic—while managing high-pressure situations.
• Account Management: Handle billing inquiries, plan upgrades, and service provisioning in the CRM.
• Documentation: Accurately log all interactions and technical steps taken in the ticketing system.
• Knowledge Sharing: Stay updated on the latest mobile technology trends and Australian telecommunications regulations.

Required Qualifications

• Experience: At least 1–2 years of experience in a Technical Support or BPO role, preferably supporting a Telco or Mobile account.
• Tech Savvy: Strong understanding of mobile operating systems, APN settings, and eSIM technology.
• Communication: Excellent English verbal and written communication skills with the ability to build rapport with Australian customers.
• Shift Flexibility: Willingness to work early morning hours to align with Australian Eastern Standard Time (AEST).
• Education: High School Diploma required; Associate or Bachelor’s degree in IT/Computer Science is a plus.

Preferred Skills

• Prior experience with Australian telecommunications providers (e.g., Telstra, Optus, Vodafone).
• Familiarity with "Probe CX" values: Passion, Respect, Ownership, Brotherhood, and Excellence.

Why Join Probe CX?

• Competitive salary and performance-based incentives.
• Comprehensive HMO coverage from day one.
• A collaborative culture that celebrates diversity and career growth.

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