Technical Support Representative | Urgent-Hiring in Bridgetowne, Quezon City

Hinduja Global Solutions; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Night differential 20%

Medical and Life Insurance

Retirement Package

Competitive Salary Package

Job summary

Hinduja Global Solutions (HGS) in Quezon City is hiring Technical Support Representatives to join a streaming account. You will handle inbound calls, troubleshoot, and deliver outstanding customer service on onsite shifts at Bridgetowne.

Ideal candidates have at least 1 year of technical support experience, strong problem-solving skills, and proficiency in MS Office and internet browsing. Willingness to work weekends/holidays and in a dynamic, target-driven environment. Training provided.

Qualifications

• Education: Senior High School graduate.
• Minimum 1 year technical support account experience.
• Analytical and problem-solving skills.
• Proficient in MS Office and Internet browsing.
• Ability to multi-task, organize, and prioritize work.
• Amenable to work onsite in Bridgetowne, Quezon City, in shifting schedule, weekends and holidays.

Responsibilities

• Handles inbound calls and uses troubleshooting procedures.
• Delivers outstanding customer service and resolves customer inquiries and complaints.
• Maintains product knowledge and participates in ongoing training.
• Escalates issues to appropriate personnel for final resolution.
• Adheres to company policies and maintains a positive attitude.

Skills

Analytical thinking

Multitasking

Problem solving

Education

Senior High School diploma

Tools

MS Office

Internet browsing

Job description

Hiring for Technical Support Representatives to join a streaming account!

HGS Offers:

• Competitive Salary Package
• 20% Night differential
• Retirement Package
• Medical and Life Insurance

Minimum Qualifications:

• Education: At least Senior High School graduate with
• Work experience: Minimum of 1 year technical support account experience
• Analytical and problem-solving skills
• Proficient in MS Office and Internet browsing
• Ability to multi-task, organize, and prioritize work
• Amenable to work onsite in Bridgetowne, Quezon City, in shifting schedule, weekends and holidays

Position Summary:

• Responsible for delivering outstanding customer service
• Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.
• Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests, inquiries and complaints.

Role Responsibilities:

• Handles inbound calls, through the use of proactive customer service and call control techniques and proven troubleshooting procedures
• Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
• Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
• Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies
• Manipulate systems and escalates issues to the appropriate personnel for final resolution
• Adheres to HGS’ policies and procedures and maintain a positive attitude in support of HGS’ Commitment to Excellence.
• Performs other duties as assigned.

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