Bilingual CSR | German, Dutch, Spanish

Hinduja Global Solutions; Quezon City; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Competitive Salary Package

Language Premium

Medical and Life Insurance

HMO on Day 1 + 1 Free Dependent upon R

Job summary

Hinduja Global Solutions is seeking a capable Customer Service Associate in Quezon City to handle inbound calls and provide outstanding service. The role requires language skills in German, Dutch, or Spanish and the ability to work in a non-scripted environment.

You will join a team that emphasizes customer satisfaction, problem solving, and continuous learning. Candidates should have at least two years of college education, proficiency in MS Office, and willingness to work rotating shifts

Qualifications

• Must have completed at least 2 years of college education.
• Native or Filipino speaker of German, Dutch or Spanish with above-average language skills.
• Able to work in a non-scripted environment.
• Proficient in MS Office and Internet browsing.
• Willing to work in shifting schedules, weekends, and holidays.

Responsibilities

• Handles inbound calls and provides professional customer service.
• Delivers an exceptional customer experience by personalizing assistance.
• Resolves a wide variety of customer requests, inquiries and complaints.
• Continuously improves product knowledge and participates in training.
• Escalates issues to the appropriate personnel for final resolution.
• Adheres to company policies and maintains a positive attitude.

Skills

Language proficiency

Communication skills

Adaptability

Education

Two-year college education

Tools

MS Office

Internet browsing

Job description

Company offers:

• Competitive Salary Package
• Language Premium
• Medical and Life Insurance
• HMO on Day 1 + 1 Free Dependent upon Regularization

Minimum Qualifications:

• Must completed at least 2 years of college education.
• Either Native or Filipino: German/Dutch/Spanish Speaker and must have above average communication skills of the language
• Ability to work in a non-scripted environment
• Proficient in MS Office and Internet browsing
• Amenable to work in shifting schedule, weekends and holidays
• Willing to work in Bridgetowne, Quezon City site

Position Summary:

• Responsible for delivering outstanding customer service
• Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.
• Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests, inquiries and complaints.

Role Responsibilities:

• Handles inbound calls, through the use of proactive customer service and call control techniques and proven troubleshooting procedures
• Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
• Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
• Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies
• Manipulate systems and escalate issues to the appropriate personnel for final resolution
• Adheres to HGS’ policies and procedures and maintain a positive attitude in support of HGS’ Commitment to Excellence.
• Performs other duties as assigned.

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