Telco Tech Support Specialist

Miranda HR; Pasig; On-site; PHP 267,840 - 357,120; Full time

Benefits offered by this job

Holiday gifts and incentives

Life insurance (Health & Wellness)

Government mandated benefits

Job training

Job summary

Miranda HR in Pasig invites applications for a Technical Support Representative (Telco Tech Support). You will provide first-level technical assistance to customers and document interactions in the support system.

The role requires strong communication, basic troubleshooting in telecom, and the ability to work in a fast-paced, customer-oriented environment. Bachelor’s degree preferred; 0–2 years experience welcomed. On-site location at Ayala Malls The 30th, Pasig.

Qualifications

• Bachelor’s degree preferred.
• 0–2 years experience.
• Strong communication and interpersonal skills.
• Basic troubleshooting skills in a telecommunications setting.
• Ability to work in a fast-paced environment and be customer-oriented.

Responsibilities

• Provide first-level support to customers regarding technical issues related to telecommunications services.
• Diagnose and resolve technical problems through various communication channels.
• Document customer interactions and technical findings in the support system.
• Collaborate with team members to improve service processes and customer satisfaction.
• Assist in upgrading hardware and software according to customer needs.

Skills

Communication

Interpersonal skills

Troubleshooting

Education

Bachelor's degree

Job description

Miranda HR in Pasig invites applications for a Technical Support Representative (Telco Tech Support). You will provide first-level technical assistance to customers and document interactions in the support system.

The role requires strong communication, basic troubleshooting in telecom, and the ability to work in a fast-paced, customer-oriented environment. Bachelor’s degree preferred; 0–2 years experience welcomed. On-site location at Ayala Malls The 30th, Pasig.