Telecom Tier 1 Support

Unicons Business Services Inc.; Pasig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Health Insurance

Parking Space

Diversity Program

Job Training

Job summary

Unicons Business Services Inc. is seeking a full-time telecom support specialist in Pasig. The ideal candidate will provide first-level support, troubleshoot telecom issues, and assist with equipment installation.

Applicants should have a Bachelor's degree and 1-3 years of experience in telecom support. Key attributes include strong communication, problem-solving skills, and the ability to work in a fast-paced environment.

Benefits include health insurance, parking space, and opportunities for professional development.

Qualifications

• 1–3 years of experience in telecom support or a related field.
• Ability to work in a fast-paced and dynamic environment.

Responsibilities

• Provide first-level support for telecom services.
• Diagnose and troubleshoot telecom network problems.
• Assist in the installation and configuration of telecommunications equipment.
• Maintain records of all support interactions.
• Escalate complex issues to Tier 2 support.

Skills

Strong understanding of transmission line design

Excellent communication skills

Problem-solving skills

Education

Bachelor’s degree in Telecommunications, Computer Science, or related field

Job description

On-site - Pasig 1-3 Yrs Exp Bachelor Full-time

Insurance Health & Wellness

Health Insurance

Parking Space

Professional Development

• Diversity Program
• Job Training

Description

• Provide first-level support for telecom services, addressing customer inquiries and issues.
• Diagnose and troubleshoot telecom network problems to ensure quick resolution.
• Assist in the installation and configuration of telecommunications equipment.
• Maintain records and documentation of all support interactions and resolutions.
• Escalate complex issues to Tier 2 support while ensuring customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in Telecommunications, Computer Science, or a related field.
• Experience Level: 1–3 years of experience in telecom support or a related field.
• Skills and Competencies: Strong understanding of transmission line design and telecom networks.
• Qualities and Traits: Excellent communication and problem-solving skills.
• Working Conditions: Ability to work in a fast-paced and dynamic environment.