Technical Support Representative - International Home Appliances Account - Voice

transcosmos Asia Philippines Inc.; Philippines; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading BPO company in the Philippines is seeking a Technical Support Representative (Voice) to join their team in McKinley Hills, Taguig City. This role involves performing daily customer service tasks, ensuring adherence to KPIs, and proactively resolving customer queries. The ideal candidate should have at least 6 months of relevant experience, strong English communication skills, and be willing to work flexible hours. Applications are accepted virtually, with an emphasis on professional and personal growth.

Qualifications

• Must have at least 6 months of experience as a Customer Service or Technical Support Representative in a BPO setting.
• Experience handling voice accounts is required.

Responsibilities

• Perform day to day operational activities in customer service.
• Ensure KPI is met and guidelines are adhered to.
• Collaborate with teams to resolve customer queries and complaints.

Skills

Strong English communication skills

Customer service experience

Ability to work flexible hours

Education

Senior High School graduate or higher

Job description

Be part of an exciting TSR account and take the next step in your career! We're looking for passionate and dedicated individuals to join our batch.

Position:

Technical Support Representative (Voice)

Account:

International Home Appliances Account

Location:

Onsite McKinley Hills, Taguig City

Schedule:

Graveyard/Night Shift

100% Virtual Application Process

Responsibilities

• Perform day to day operational activities in customer service
• Ensure KPI is met, guideline and policy are adhered to.
• Always seek ways to learn best practices, knowledge via formal and informal trainings
• Collaborate with teams both internal and external to resolve customer or partner queries and complaints

Job Qualifications

• Senior High School graduate or higher
• At least 6 months of experience as a Customer Service or Technical Support Representative in a BPO setting
• Must have experience handling voice accounts
• Strong English communication skills both verbal and written
• Willing to work flexible hours, including weekends and local public holidays, as required
• Must be amenable to work on-site in McKinley, Taguig City

At Transcosmos, our mission is to leverage customer insights to always be clients most trusted partner. As an Asian-originated company, our vision is to create a global society where everyone is equal and treated with respect. Transcosmos emphasize customer-oriented approach by putting customers as our priority and value their feedback. Employee-oriented approach by working as an entity to achieve mutual organizational goals. As professionals, we work with pride, confidence and passion to fulfill responsibilities and accountabilities.

Rewarding Career

We support and encourage our people to grow in more than one dimension, to achieve all they can be both professionally and personally. As such, we provide our talents with opportunities to embrace changes, promote equal career advancement and growth, thus get rewarded.

Connected Team

We prioritize mutual understanding, open communication and empowerment to lead things and get everyone connected in the same page. This is manifested through sense of camaraderie, internal alignment, cooperation and collaboration across teams, territories and continents.

Intrinsic Values and Culture

We practice unique values and culture composition where local culture is prioritized and driven to immerse in global culture. It encompasses all aspects inclusive of fostering professional relationship enriched with transparent communication and mutual beliefs on gender equality, demographics, diversity and inclusion.