Customer Service Representative – Household Appliances (Dayshift)

Transcosmos Asia Philippines, Inc.; Quezon City; On-site; PHP 223,000 - 357,000; Full time

Job summary

A leading customer service firm is looking for a Social Media Platform Sales Account representative in Quezon City. The role involves handling customer interactions across various channels and promoting social media advertising products. Applicants are encouraged from diverse backgrounds, including those with no prior call center experience, as the firm values communication skills and customer service experience. The ideal candidate should be local to Metro Manila and motivated to achieve sales targets in a blended work environment.

Qualifications

• Must be residing within Metro Manila.
• With or without prior call center experience.
• Minimum of 6 months customer service experience.

Responsibilities

• Handle inbound and outbound interactions via phone, chat, email, and social media.
• Generate and qualify leads from inquiries.
• Promote and sell social media advertising packages.
• Conduct needs analysis and recommend ad products.
• Close sales and achieve sales targets.
• Upsell and cross-sell additional ad features, credits, or campaign enhancements.
• Provide basic onboarding support and guidance on ad setup and account activation.
• Maintain accurate sales records, pipelines, and call notes in the CRM system.
• Follow sales scripts, compliance guidelines, and quality standards.
• Build rapport and maintain positive client relationships to encourage repeat business.

Skills

Communication skills

Customer service experience

Education

Senior High School diploma

Job description

Job description

At Transcosmos, our mission is to leverage customer insights to always be client’s most trusted partner. As an Asian-originated company, our vision is to create a global society where everyone is equal and treated with respect. Transcosmos emphasize customer-oriented approach by putting customers as our priority and value their feedback. Employee-oriented approach by working as an entity to achieve mutual organizational goals. As professionals, we work with pride, confidence and passion to fulfill responsibilities and accountabilities.

Requirements

• Senior High School graduates are welcome to apply
• With or without prior call center experience
• Minimum of 6 months customer service experience (in any industry)
• With average to good communication skills
• Must be residing within Metro Manila
• Amenable to work onsite in Gilmore, Quezon City

Key Responsibilities

• Handle inbound and outbound interactions via phone, chat, email, and social media channels
• Generate and qualify leads from social media inquiries and platform-generated prospects
• Promote and sell social media advertising packages, tools, and solutions to potential clients
• Conduct needs analysis and recommend suitable ad products to meet client business goals
• Close sales and achieve individual and team sales targets
• Upsell and cross-sell additional ad features, credits, or campaign enhancements
• Provide basic onboarding support and guidance on ad setup and account activation
• Maintain accurate sales records, pipelines, and call notes in the CRM system
• Follow sales scripts, compliance guidelines, and quality standards
• Build rapport and maintain positive client relationships to encourage repeat business

Rewarding Career

We support and encourage our people to grow in more than one dimension, to achieve all they can be both professionally and personally. As such, we provide our talents with opportunities to embrace changes, promote equal career advancement and growth, thus get rewarded.

Connected Team

We prioritize mutual understanding, open communication and empowerment to lead things and get everyone connected in the same page. This is manifested through sense of camaraderie, internal alignment, cooperation and collaboration across teams, territories and continents.

Intrinsic Values and Culture

We practice unique values and culture composition where local culture is prioritized and driven to immerse in global culture. It encompasses all aspects inclusive of fostering professional relationship enriched with transparent communication and mutual beliefs on gender equality, demographics, diversity and inclusion.

Job summary

Social Media Platform Sales Account

Key selling points

• Local Account
• Blended
• Pioneer

(optional)

Not provided