Customer Service Representative - Davao (No Exp Required)

Tasq Work; Davao del Sur; On-site; PHP 201,000 - 246,000; Full time

Benefits offered by this job

Free HMO

Free Dependents

Night Differential

Program Incentives

Job summary

Tasq Work in Davao City is seeking CSRs to join a fast growing retail account. You will deliver exceptional service to clients through effective communication, problem-solving, and customer profiling.

Key responsibilities include handling inquiries via phone, email, and chat, aiming for first-call resolution, maintaining records, and collaborating with the team to improve processes. On-site work with shifting schedules and opportunities for incentives are provided.

Qualifications

• Completed at least Senior High School, 1st year in college, 2-year vocational/associate degree with or without experience.
• HS Graduate (Old Curriculum) with at least 1 year of BPO experience.
• Must be conversant in both spoken and written English.
• Amenable to work fully on-site in Davao City.
• Amenable to work on shifting schedule.
• Can start ASAP.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Skills

Customer service

Communication

Problem solving

Profiling

Education

Senior High School / College year 1 / 2-year vocational

HS Graduate (Old Curriculum) with 1 year BPO

Bachelor-level education not required

Job description

We are looking for CSRs to join a fast growing retail account in Davao City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• Completed at least Senior High School, 1st year in college, 2-year vocational/associate degree with or without experience OR
• HS Graduate (Old Curriculum) with at least 1 year of BPO experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Davao City
• Amenable to work on shifting schedule
• Can start ASAP

Benefits

• Free HMO
• Free Dependents
• Night Differential
• Program Incentives

Please note that this is contingent to the final company or account you'll be profiled to.