Technical Support Representative - Davao City

TASQ Staffing Solutions; Davao City; On-site; PHP 312,000 - 402,000; Full time

Job summary

TASQ Staffing Solutions in Davao City is seeking Call Center Agents to join a fast-growing team. You will deliver exceptional service through phone, email, and chat, focusing on problem solving, accurate records, and customer profiling.

We require a High School Graduate (Old Curriculum) with or without BPO experience, strong English, and willingness to work on-site with shifting hours. Immediate start available.

Qualifications

• English proficiency in spoken and written form.
• High School Graduate (Old Curriculum) with or without BPO experience.
• Willingness to work fully on-site in Davao City and on a shifting schedule.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints with a focus on first-call resolution.
• Maintain accurate and comprehensive records of customer interactions.
• Collaborate with team members to improve customer service processes.
• Provide product and service information to assist customers with their needs.
• Proactively identify opportunities to enhance the customer experience.
• Meet or exceed individual and team performance targets.

Skills

English proficiency

Communication

Problem solving

Teamwork

On-site readiness

Education

High School Graduate (Old Curriculum)

Job description

Job Description:

We are looking for Call Center Agents to join a fast growing account in Davao City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements:

• At least High School Graduate (Old Curriculum) with or without BPO Experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Davao City
• Amenable to work on shifting schedule
• Can start ASAP
• Must be resourceful and able to solve problems while ensuring compliance to processes and policies
• Able to collaborate with other team members and is receptive to feedback