Customer Service Representative - Davao

micro1; Davao City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A growing customer service firm in Davao is seeking a Customer Service Representative to deliver exceptional service through effective communication and problem-solving. Candidates must have at least 6 months BPO experience, be willing to work onsite during graveyard shifts, and be detail-oriented. Join the team to enhance customer experiences and achieve performance targets.

Qualifications

• Must have at least 6 months BPO experience taking calls.
• Willing to work 100% onsite.
• Willing to work on graveyard shift and shifting schedule.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints with a focus on first-call resolution.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve customer service processes.
• Provide product and service information to assist customers.
• Proactively identify opportunities to enhance the customer experience.
• Meet or exceed individual and team performance targets.

Skills

Detail-oriented

Proactive problem-solving

Effective communication

Education

High School Graduate (Old Curriculum)

Job description

Job Title: Customer Service Representative - Davao

Job Type: Full-time

Location: On-site in Davao, Philippines

We are seeking detail-oriented and proactive Customer Service Representatives be part of a growing account in Davao. You will be responsible for delivering exceptional service to our valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Required Skills and Qualifications

• At least HS Graduate (Old Curriculum)
• Must have at least 6 months BPO experience taking in calls
• Willing to work 100% onsite
• Willing to work on graveyard shift and shifting schedule