Technical Support Representative

Hammerjack Pty Ltd; Taguig; On-site; PHP 335,000 - 536,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Technical Support Representative III to join our team to support cloud-based productivity and collaboration tools. You will troubleshoot the admin console for cloud services and help ensure smooth operation for customers.

You will deliver excellent customer service by understanding client needs, documenting cases, and providing timely resolutions while applying strong analytical and communication skills.

Qualifications

• Completed at least 2 years of college education.
• Minimum 2 years of technical experience in a BPO or similar environment.
• Strong soft skills with a customer-oriented mindset.
• Excellent analytical skills to diagnose and resolve technical issues.
• English proficiency level: CEFR B2 or equivalent.

Responsibilities

• Provide technical support and troubleshooting assistance for cloud-based productivity and collaboration tools.
• Manage and resolve issues related to the admin console for cloud services.
• Deliver excellent customer service by understanding client needs and providing effective solutions.
• Document and track support cases to ensure timely resolution and follow-up.

Skills

Analytical skills

Customer orientation

English B2

Education

Some college

Job description

Job Title: Technical Support Representative III

Job Description:

We are seeking a dedicated and skilled Technical Support Representative III to join our team. In this role, you will provide exceptional support for cloud computing, productivity, and collaboration tools, including software and products developed by leading technology providers. Your primary responsibility will involve managing and resolving issues related to the admin console for cloud-based productivity suites.

Key Responsibilities:

• Provide technical support and troubleshooting assistance for cloud-based productivity and collaboration tools.
• Manage and resolve issues related to the admin console for cloud services.
• Deliver excellent customer service by understanding client needs and providing effective solutions.
• Document and track support cases to ensure timely resolution and follow-up.

Requirements:

• Completed at least 2 years of college education in any course.
• Minimum of 2 years of technical experience in a BPO or similar environment (preferred but not mandatory).
• Strong soft skills with a customer-oriented mindset.
• Excellent analytical skills to diagnose and resolve technical issues.
• English proficiency level: CEFR B2 or equivalent.

Join our team and leverage your technical expertise to support innovative cloud solutions and enhance customer satisfaction.