Customer Service Representative (CSR) – Tobacco App Account (Day Shift)

Transcosmos Asia Philippines, Inc.; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading BPO services provider is seeking candidates in Metro Manila to provide technical support for a digital power account. You will assist customers, explain solar systems, and resolve issues onsite in Ortigas. The role is open to college graduates and those with some BPO experience. We value a strong commitment to customer service and expect candidates with good communication skills. Join a vibrant team focused on growth and collaboration in a supportive environment.

Qualifications

• College graduate with no BPO experience are welcome to apply.
• At least completed 2yrs in college with 6 months BPO experience.
• Residing within Metro Manila.

Responsibilities

• Assist customers via inbound calls, email, and chat.
• Provide technical support solutions for hotline agents and customer service centers.
• Identify recurring problems and submit trouble tickets.

Skills

Good communication skills

Technical support skills

Education

College graduate

Completed 2 years in college with BPO experience

Job description

Job Qualifications

• College graduate with no BPO experience are welcome to apply
• At least completed 2yrs in college with 6 months BPO experience
• Average to Good communication skills
• Residing within Metro Manila

Duties and Responsibilities

• Assist customers via inbound calls, email, and chat.
• Provide technical support solutions for hotline agents, customer service centers, and onsite engineers, and create trouble tickets for unresolved issues.
• Identify recurring problems, submit trouble tickets, and drive improvements.
• Regularly produce technical problem case summaries, conduct enablement training for service stores, and monitor the impact of application changes.
• Assist with the judgment of repair warranty disputes and guide on identifying product authenticity.

At Transcosmos, our mission is to leverage customer insights to always be client’s most trusted partner. As an Asian-originated company, our vision is to create a global society where everyone is equal and treated with respect.

Transcosmos emphasizes customer-oriented approach by putting customers as our priority and value their feedback. Employee-oriented approach by working as an entity to achieve mutual organizational goals. As professionals, we work with pride, confidence and passion to fulfill responsibilities and accountabilities.

Rewarding Career

We support and encourage our people to grow in more than one dimension, to achieve all they can be both professionally and personally. As provide our talents with opportunities to embrace changes, promote equal career advancement and growth, thus get rewarded.

Connected Team - We are ONE

We prioritize mutual understanding, open communication and empowerment to lead things and get everyone connected in the same page. This is manifested through sense of camaraderie, internal alignment, cooperation and collaboration across teams, territories and continents.

Intrinsic Values and Culture

We practice unique values and culture composition where local culture is prioritized and driven to immerse in global culture. It encompasses all aspects inclusive of fostering professional relationship enriched with transparent communication and mutual beliefs on gender equality, demographics, diversity and inclusion.

Job summary

Provide technical support for a local digital power account, assisting customers, explaining solar systems, and resolving issues onsite in Ortigas.

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