Technical Support Representative

Reliasourcing; Pasay; On-site; PHP 334,800 - 502,200; Full time

Job summary

Reliasourcing is seeking an experienced Tier 3 Technical Support professional in Pasay to support B2B clients with technical issues. You will handle complex support inquiries and manage product listings while collaborating with internal teams.

The ideal candidate has a strong SaaS and eCommerce background, with a minimum of one year of Tier 3 support experience. Initially, training will be onsite, transitioning to a hybrid model after client approval, allowing for three days of work from home and two days onsite.

Qualifications

• Minimum of 1 year Tier 3 Technical Support experience.
• Strong eCommerce experience with platforms like Amazon and Shopify.
• Experience in product listing and SKU management.

Responsibilities

• Handle Tier 3 technical support and complex issue resolution.
• Manage product listings, including SKU setup and maintenance.
• Assist B2B clients with technical and platform-related concerns.
• Collaborate with internal teams for escalations and resolutions.

Skills

Tier 3 Technical Support experience

eCommerce experience (Amazon, Shopify, Gorgias)

Product listing and SKU management

Job description

We’re looking for an experienced Tier 3 Technical Support professional with a strong SaaS and eCommerce background to support our B2B clients.

Responsibilities

• Handle Tier 3 technical support and complex issue resolution
• Manage product listings, including SKU setup and maintenance
• Assist B2B clients with technical and platform-related concerns
• Collaborate with internal teams for escalations and resolutions

Requirements

• Minimum of 1 year Tier 3 Technical Support experience
• Strong eCommerce experience (Amazon, Shopify, Gorgias)
• Experience in product listing and SKU management

Work Set-Up

• Full onsite training in Double Dragon, Pasay
• Transition to hybrid setup upon client approval: 3 days WFH, 2 days onsite