Technical Support Representative

Reliasourcing Inc.; Philippines; Hybrid; PHP 223,200 - 334,800; Full time

Job summary

Reliasourcing Inc. is hiring a Technical Support Representative in the Philippines. The role involves Tier 1-2 technical support, managing product listings, and assisting B2B clients with their concerns. Candidates should have a minimum of 1 year of experience in technical support and strong knowledge of eCommerce platforms like Amazon and Shopify. The work setup includes full onsite training with a transition to a hybrid model upon client approval. Availability to start ASAP is required.

Qualifications

• Minimum of 1 year Tier 1-2 Technical Support experience.
• Strong eCommerce experience (Amazon, Shopify, Gorgias).
• Experience in product listing and SKU management.
• B2B support experience required.
• SaaS support experience is a plus.

Responsibilities

• Handle Tier 1-2 technical support and complex issue resolution.
• Support eCommerce platforms such as Amazon, Shopify, and Gorgias.
• Manage product listings, including SKU setup and maintenance.
• Assist B2B clients with technical issues.
• Collaborate with internal teams for escalations.

Skills

Technical Support experience

eCommerce experience

Product listing management

B2B support experience

SaaS support experience

Job description

We’re Hiring: Technical Support Representative / Technical Support Engineer

Responsibilities

• Handle Tier 1-2 technical support and complex issue resolution
• Support eCommerce platforms (Amazon, Shopify, Gorgias)
• Manage product listings, including SKU setup and maintenance
• Assist B2B clients with technical and platform-related concerns
• Collaborate with internal teams for escalations and resolutions

Requirements

• Minimum of 1 year Tier 1-2 Technical Support experience
• Strong eCommerce experience (Amazon, Shopify, Gorgias)
• Experience in product listing and SKU management
• B2B (Business-to-Business) support experience
• SaaS support experience

Work Set-Up

• Full onsite training
• Transition to hybrid setup upon client approval: 3 days WFH, 2 days onsite

Availability

• Must be available to start ASAP