Technical Support Engineer (Tier 1–2)

Moraph LLC; Manila; Teletrabalho; PHP 670 000 - 804 000; Tempo integral

Resumo da oferta

Moraph LLC in the Philippines is seeking a US-night-shift technical support specialist to provide regulated clients with fast first responses for our SaaS products and to handle overnight support.

You will diagnose SSO, integration and reporting issues using runbooks, resolve tickets within SLA, document solutions for the knowledge base, and escalate complex problems to Tier 3 engineering while contributing to ongoing product improvement.

Qualificações

• 1+ years in technical support for software products.
• Clear written English.
• Willingness to work night shifts aligned to US hours.

Responsabilidades

• Respond to and resolve support tickets within SLA.
• Diagnose SSO, integration and reporting issues using runbooks.
• Document solutions and improve the knowledge base.
• Escalate complex issues to Tier 3 engineering.

Conhecimentos

Technical support

English proficiency

Night shift flexibility

Descrição da oferta de emprego

Give regulated clients a first response in under 15 minutes. You will handle incoming support for our SaaS products overnight for US clients, solve known issues and escalates the rest.

What you'll do

• Respond to and resolve support tickets within SLA
• Diagnose SSO, integration and reporting issues using runbooks
• Document solutions and improve the knowledge base
• Escalate complex issues to Tier 3 engineering

What you'll bring

• 1+ years in technical support for software products
• Clear written English
• Willingness to work night shifts aligned to US hours

Compensation

₱60,000 – ₱72,000 per month. Monthly base salary, plus 13th-month pay, night differential and allowances.