Sr. Service Desk Engineer (Night Shift)

Technology Elite, Inc.; Mabalacat; On-site; PHP 420,000 - 720,000; Full time

Benefits offered by this job

Free relocation accommodation

21 PTO days + additional PTO per year

HMO coverage + dependents

Relocation Salary Loan assistance

Tenure Incentive Program

Referral Bonus

Ac

Job summary

Technology Elite, Inc. is seeking a Sr. Service Desk Engineer to troubleshoot and resolve Level 1 and 2 issues for users across workstations and servers.

The role requires strong customer service via phone and email and may demand MSP experience. This onsite position operates in Clark with a night shift schedule. The candidate will support Citrix/RDS environments, VPN connectivity, and network security while maintaining documentation and collaborating with vendors.

Qualifications

• Senior Service Desk Engineer with minimum four years of relevant experience.
• MSP experience desired.
• Experience with Microsoft Windows (Workstation) or Windows Server and Microsoft applications.
• Knowledge of Cloud-based technologies and business applications.
• Experience supporting network infrastructure (VLAN/Routing/Firewall) and VPN connectivity.
• Basic familiarity with Citrix/VDI environments.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Certifications such as CompTIA A+, Network+, Project+ are desirable, plus Apple Certification is a plus.

Responsibilities

• IT Support and troubleshooting for Microsoft core business applications and OS.
• Basic remote access troubleshooting: VPN, RDS, Citrix (VDI).
• Support in Citrix/RDS environment: connectivity, applications, login or security issues.
• Install and maintain network devices: printers, scanners, phones.
• Maintain security measures: passwords, MFA, antivirus, PAM.
• Network level support: WAN/LAN, routers, firewalls, security.
• Monitor and respond to alerts via ticketing system; keep customers informed.
• Document client interactions and maintain records; assist vendors as needed.

Skills

MSP

Windows Workstation

Windows Server

Microsoft Applications

Cloud Technologies

Printing Systems

VPN Connectivity

Corporate Networking

Active Directory

Education

CompTIA A+ Certification

Network+ Certification

Project+ Certification

Tools

Citrix (VDI)

RDS (Terminal Services)

VPN

Microsoft Office Suite

Job description

Work Arrangement: ONSITE in Clark Office

Work Shift: Monday- Friday, 9:00 PM - 6:00AMPHT (NIGHT SHIFT)

Position Overview:

The Sr.Service DeskEngineeris responsible to Identify,maintain,troubleshootand resolve Level 1 and Level 2 problems (workstations and servers) for users of computing devices, end-user applications, HCS standard software, corporatesmartphonesand other technology related devices in alignment with SLA guidelines. This role may REQUIRE significantpreviousMSP experience. This position is part of the HelpCenterTeam (Helpdesk) so candidates must be passionate about technology, highly skilled at customer servicevia phoneand email, andhave the ability tothrive in a fast pacedenvironment.

Job Responsibilities:

• IT Support and troubleshooting relating to technical issues involving Microsoft’s core business applications and operating systems.

• Basic remote access solution troubleshooting and support including VPN, Terminal Services (RDS), and Citrix (VDI).

• Administer and support clients in a Citrix / RDS Environment including assistance with connectivity, installing applicationsoftwareor troubleshooting login or security issues.

• Install andmaintainnetwork devices including printers, network scanners,phonesor other corporate devices.

• Provide support,maintain, and updatesecurity measures(passwords, MFA, security groups, antivirus, PAM) to ensure the integrity of company data resources and prevent unauthorized access to network systems.

  • IT Support and troubleshooting relating to technical issues involving Microsoft’s core business applications and operating systems.

  • Provide basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.

  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.

  • Communication with customers via phone and ticketing system keeping them informed of incident progress,notifying themof impending changes or agreed outages.

• Maintain accuracy of client records

• Configure and support workstations.

  • The work with this role may involve more complex work, but you need to be happy to do whatever work is available, sometimes including workstation‑related or entry‑level server tickets.

• Liaise with vendorssupport as needed to resolve problems anddetermineequipment requirements.

• Maintain & improve documentationfor client sites and internal infrastructure.

  • On‑going commitment to self‑paced training & upskilling to preserve & enhance professional viability.

Skills Requirements:

• Sr.Service DeskEngineer with minimum four years of relevantexperience

• Minimum one (1) to four (4) years’ experiencewith the following:

  • MSP

  • Microsoft Windows (Workstation) or Windows Server Support.

  • Microsoft applications

  • Cloud‑based Technologies

  • Business applications, printing systems

• Minimum one (1) to four (4) years’ experience:

  • Support in Corporate Switching/VLAN/Routing/Firewalling

• Minimum one (1) to four (4) years’ experience:

  • Above Basic Comprehension of Network Setups and Configurations, Corporate Antivirus Support, VPN Connectivity Support

Nice to have:

• Minimum one (1) to four (4) years experience:

  • Windows Server Support

  • Active Directory Support

• Proficient in Microsoft Office Suite (Outlook, Word,Exceland PowerPoint)

• CompTiaA+ Certification, Project+, Network+ (Active and Current)or Network Technician Level 2 Certifications

• Apple Certification and/or MAC experience a plus

Job Offer:

• Free relocation accommodation of up to 4 weeks for those relocating near Technology Elite Office*

• 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)

• HMO coverage for employee +1 FREE dependent on the first day of employment +1 additional FREE dependent per successful year of tenure (up to five (5) years)

• We provide Relocation Salary Loan assistance*

• Tenure Incentive Program*

• Referral Bonus of up to Php20,000.00*

• Ac

*Terms and conditions apply