Night-Shift SaaS Support Engineer (Tier 1–2)

Moraph LLC; Manila; Remote; PHP 670,000 - 804,000; Full time

Job summary

Moraph LLC in the Philippines is seeking a US-night-shift technical support specialist to provide regulated clients with fast first responses for our SaaS products and to handle overnight support.

You will diagnose SSO, integration and reporting issues using runbooks, resolve tickets within SLA, document solutions for the knowledge base, and escalate complex problems to Tier 3 engineering while contributing to ongoing product improvement.

Qualifications

• 1+ years in technical support for software products.
• Clear written English.
• Willingness to work night shifts aligned to US hours.

Responsibilities

• Respond to and resolve support tickets within SLA.
• Diagnose SSO, integration and reporting issues using runbooks.
• Document solutions and improve the knowledge base.
• Escalate complex issues to Tier 3 engineering.

Skills

Technical support

English proficiency

Night shift flexibility

Job description

Moraph LLC in the Philippines is seeking a US-night-shift technical support specialist to provide regulated clients with fast first responses for our SaaS products and to handle overnight support.

You will diagnose SSO, integration and reporting issues using runbooks, resolve tickets within SLA, document solutions for the knowledge base, and escalate complex problems to Tier 3 engineering while contributing to ongoing product improvement.