Technical Support Engineer

HRTX; Philippines; On-site; PHP 360,000 - 480,000; Full time

Job summary

HRTX in Makati, Philippines, is seeking a Technical Support Engineer to provide after-sales technical support for renewable energy projects. This role focuses on troubleshooting issues, assisting customers, and ensuring installed systems operate properly.

You will handle support tickets, coordinate resolution and explain technical concepts clearly to customers. A strong background in electrical systems, solar/renewable energy, and customer service is essential; a licensed engineer or relevant

Qualifications

• Strong technical troubleshooting skills in electrical systems or related fields.
• Customer-oriented with excellent interpersonal and communication skills.
• Experience in solar/renewable energy industry.
• Self-driven, proactive, and willing to take ownership of issues.
• Ability to explain technical concepts clearly to customers.
• License/certifications are an advantage (engineering lic. preferred).
• Driver's license is preferred.

Responsibilities

• Provide after-sales technical support for renewable energy projects.
• Troubleshoot and resolve technical concerns.
• Handle support tickets and coordinate issue resolution.
• Ensure installed systems are operating correctly.
• Guide customers through technical concerns and system-related issues.
• Communicate technical concepts clearly to customers.

Skills

Technical troubleshooting

Customer communication

Electrical systems

Solar/renewable energy

Ownership mindset

Driver's license

Engineering lic.

Job description

Location: Makati

Work Setup: Onsite

Work Schedule: Monday-Friday; Dayshift

Job Overview

The Technical Support Engineers will provide after-sales technical support for renewable energy projects. This role is responsible for troubleshooting technical issues, assisting customers, and ensuring installed systems are operating properly.

Responsibilities

• Provide after-sales technical support for renewable energyprojects.
• Troubleshoot and resolve technical concerns.
• Handle support tickets and coordinate issue resolution.
• Ensure installed systems are operating correctly.
• Guide customers through technical concerns and system-related issues.
• Communicate technical concepts clearly to customers.

Qualifications

• Strong technical troubleshooting skills in electrical systems or related fields.
• Customer-oriented with excellent interpersonal and communication skills.
• Experience in solar/renewable energy industry.
• Self-driven, proactive, and willing to take ownership of issues.
• Ability to explain technical concepts clearly to customers.
• Licensed Engineer or relevant industry certifications are an advantage.
• Driver's License is preferred.