Technical Support Engineer (Public Key Infrastructure)

Penbrothers International; Mandaluyong; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Growth opportunities

Global client exposure

Remote-friendly culture

Job summary

Penbrothers, a leading HR & remote talent management partner in the Philippines, is building a Tier 2 Support Engineer pool focused on PKI and certificate management. The role covers PKI design, lifecycle management, TLS support, and secure integrations across cloud, containerized, and on-prem environments.

You will work with Azure and mixed environments, troubleshooting certificate-related issues and ensuring secure identity management for global clients.

Qualifications

• Bachelor's degree in Computer Science, IT, Cybersecurity, or related field (or equivalent experience).
• 3+ years in infrastructure, system administration, or cloud support roles.
• Strong analytical and troubleshooting skills.
• Hands-on with Linux, Windows Server environments, and Microsoft Azure.
• Solid understanding of PKI concepts: public/private key fundamentals and certificate lifecycle awareness.

Responsibilities

• Design, implement, and support PKI solutions across cloud, containerized, and on-prem environments.
• Manage certificate lifecycle: issuance, renewal, expiration, revocation, and error handling.
• Troubleshoot certificate-related issues (missing/expired/misconfigured certificates).
• Work with CRLs and OCSP for revocation and distribution.
• Perform log analysis to diagnose cryptographic, TLS, and certificate issues.
• Support TLS protocols, ciphers, token formats, and key generation algorithms.
• Integrate PKI services using ACME, CMP, EST, SCEP, and REST APIs.
• Deploy and support PKI in Azure cloud environments.

Skills

PKI concepts

Linux

Windows Server

Azure

Troubleshooting

Certificate lifecycle

Education

Bachelor's degree in Computer Science / IT / Cybersecurity

Tools

ACME

CMP

EST

SCEP

REST APIs

Job description

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client is a global leader indigital trust, PKI, and machine identity management, helping organizations manage and secure keys, certificates, and identities across cloud, containers, and enterprise environments. As digital ecosystems grow, we enable secure, scalable, and automated cryptographic operations.

About the Role

We are building a talent pool for Tier 2 Support Engineersto support enterprise scale certificate and key management initiatives. This role focuses on Public Key Infrastructure (PKI), certificate lifecycle management, cryptographic systems, and secure integrations across cloud, containerized, and on-prem environments.

What You'll Do

• Design, implement, and support Public Key Infrastructure (PKI) solutions.
• Manage the certificate lifecycle (issuance, renewal, expiration, revocation, error handling).
• Troubleshoot certificate-related issues including missing, expired, or misconfigured certificates.
• Work with CRLs and OCSP for certificate revocation and distribution.
• Perform log analysis to diagnose cryptographic, TLS, and certificate-related issues.
• Support TLS protocols, ciphers, token formats, and key generation algorithms.
• Integrate PKI services using protocols such as ACME, CMP, EST, SCEP, and REST APIs.
• Deploy and support PKI in Azure cloud environments.

What You Bring

• Bachelor's degree in Computer Science, IT, Cybersecurity, or related field (or equivalent experience)
• 3+ years of experience in infrastructure, system administration, or cloud support roles
• Strong analytical and troubleshooting skills
• Strong hands-on experience with:
  • Linux (administration and troubleshooting)
  • Windows Server environments
  • Microsoft Azure
• Solid understanding ofPKI concepts:
  • Public/private key fundamentals
  • Certificate lifecycle awareness
• Ability to troubleshoot system and application-level issues
• Familiarity with Microsoft ecosystem tools and services
• Amenable to working onsite 3x/week at Rockwell Business Center, Sheridan St., Mandaluyong City

Our Hiring Process & AI Disclaimer

We use AI tools to streamline our application process—including an initial conversation with an AI Interviewer.All hiring decisions are made entirely by humans:our Talent Acquisition team guides your full candidate journey and makes all evaluation decisions.

You are welcome to use AI for CV refinement and research, but real-time AI assistance during interviews or skill assessments is strictly prohibited to ensure an authentic evaluation.

Read our fullAI Disclaimerto learn more

What You'll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you’ll find an environment that nurtures learning and provides opportunities for growth. You’ll have the opportunity to make an impact on fast-growing startups and dynamic companies.

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
• Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.
• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
• Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.