Tier II Support Engineer

Penbrothers International; Mandaluyong; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Penbrothers International's client seeks a Tier 2 Support Engineer specializing in PKI and certificate lifecycle management. You’ll support enterprise-scale cryptographic operations across cloud, container, and on-prem environments.

Requirements include a CS/IT-related degree and 3+ years in infrastructure or cloud support, with hands-on Linux, Windows Server, and Azure experience. Onsite 3 days/week in Mandaluyong.

Qualifications

• Bachelor’s degree in Computer Science, IT, Cybersecurity, or related field (or equivalent).
• 3+ years in infrastructure, system administration, or cloud support roles.
• Strong analytical and troubleshooting skills.
• Hands-on Linux, Windows Server, and Azure experience.
• Basic PKI concepts: public/private keys and certificate lifecycle.

Responsibilities

• Leverage Linux, Azure or Windows Server experience and learn PKI via training.
• Troubleshoot and configure client applications across Microsoft Azure, Linux or Windows Server environments.
• Perform support functions such as troubleshooting, performance enhancements and upgrades.
• Support PKI across global customers: keys, certificates, log analysis.

Skills

Linux

Azure

Windows Server

PKI concepts

Troubleshooting

Log analysis

Education

Bachelors in CS/IT/Cybersecurity or related field

Tools

Microsoft Azure

Job description

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client is a global leader in digital trust, PKI, and machine identity management, helping organizations manage and secure keys, certificates, and identities across cloud, containers, and enterprise environments. As digital ecosystems grow, we enable secure, scalable, and automated cryptographic operations.

About the Role

We are building a talent pool for Tier 2 Support Engineersto support enterprise scale certificate and key management initiatives. This role focuses on Public Key Infrastructure (PKI), certificate lifecycle management, cryptographic systems, and secure integrations across cloud, containerized, and on-prem environments.

What You’ll Do

• Leverage your hands-on Linux, Azure or Windows Server experience and learn PKI and the client applications via provided training.
• Troubleshoot and configure client applications across Microsoft Azure, Linux or Microsoft Server environments
• Perform support functions such as troubleshooting, performance enhancements and upgrades.
• Support PKI across global customers:
  • Understanding public and private keys
  • Certificates (issuance, renewal, expiration)
  • Log analysis
• Troubleshooting common certificate-related issues.

What You Bring

• Bachelor’s degree in Computer Science, IT, Cybersecurity, or related field (or equivalent experience)
• 3+ years of experience in infrastructure, system administration, or cloud support roles
• Strong analytical and troubleshooting skills
• Strong hands-on experience with:
  • Linux (administration and troubleshooting)
  • Windows Server environments
  • Microsoft Azure
• Basic understanding of PKI concepts:
  • Public/private key fundamentals
  • Certificate lifecycle awareness
• Ability to troubleshoot system and application-level issues
• Familiarity with Microsoft ecosystem tools and services
• Amenable to working onsite 3 times per week at Sheridan Business Center, Mandaluyong City

Our Hiring Process & AI Disclaimer

We use AI tools to streamline our application process—including an initial conversation with an AI Interviewer. All hiring decisions are made entirely by humans: our Talent Acquisition team guides your full candidate journey and makes all evaluation decisions.

You are welcome to use AI for CV refinement and research, but real-time AI assistance during interviews or skill assessments is strictly prohibited to ensure an authentic evaluation.

Read our full AI Disclaimer to learn more.

What You’ll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you’ll find an environment that nurtures learning and provides opportunities for growth. You’ll have the opportunity to make an impact on fast-growing startups and dynamic companies.

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
• Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.
• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
• Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.