Technical Support Engineer – Mist Assurance

Hewlett Packard Enterprise Development LP; Hinoba-an; Hybrid; PHP 240,000 - 420,000; Full time

Benefits offered by this job

Health and wellbeing benefits

Career development programs

Inclusive culture

Job summary

Hewlett Packard Enterprise is seeking a Technical Support Engineer for Mist Assurance in a hybrid role requiring average 2 days per week in the office. You will join the HPE Networking team to troubleshoot enterprise networks, analyze logs, and collaborate with senior engineers to resolve complex issues.

The role emphasizes strong communication, foundational networking knowledge, and a proactive learning mindset to support global customers and meet service level agreements.

Qualifications

• Engineering degree or equivalent with interest in networking.
• Foundational networking and troubleshooting knowledge.
• Willingness to learn and grow in a hybrid role.

Responsibilities

• Triage and resolve customer issues with focus on positive experience.
• Follow established troubleshooting procedures and action plans.
• Meet SLAs for response and resolution times.
• Reproduce issues in test environments when required.
• Analyze logs to identify known issues and escalate when needed.
• Collaborate with senior engineers for complex resolutions.
• Maintain and update knowledge base for faster resolutions.

Skills

Strong communication

Basic troubleshooting

Networking concepts

Willingness to learn

Education

Engineering degree

Tools

CCNA/JNCIA certifications

Job description

Technical Support Engineer – Mist Assurance

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyse, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

At HPE, We Advance the Way People Live and Work Hewlett Packard Enterprise is a global edge-to-cloud company built to transform businesses. We help customers connect, protect, analyse, and act on their data and applications wherever they live, from edge to cloud. Join us in shaping the future of connectivity. Our HPE Networking team combines AI-driven insights, cloud innovation, and next-generation wired and wireless technologies to deliver exceptional experiences for enterprises worldwide. If you’re passionate about solving complex problems, collaborating with world-class engineers, and redefining networking, this is your opportunity.

Why You’ll Love HPE Innovation at Core

Work on technologies like Multi-Cloud, Automation, IoT, AI/ML, and 5G—the backbone of digital transformation. Inclusive Culture: We value trust, bold ideas, and continuous learning. Diversity and inclusion are at the heart of everything we do. Impactful Work: Every solution you deliver helps global enterprises stay connected, secure, and ready for the future.

What’s In It For You

Career Growth: Collaborate with product engineering teams and gain exposure to cutting-edge technologies. Continuous Learning: Deep dive into advanced networking, cloud solutions, and automation tools. Skill Development: From troubleshooting complex networks to scripting and automation, you’ll sharpen both technical and soft skills.

What you'll do

• Triage and resolve customer-reported issues with a focus on delivering a positive customer experience.
• Follow standard troubleshooting steps and predefined action plans to diagnose and resolve common issues.
• Meet defined SLAs for response time, resolution time, and quality of customer communication.
• Reproduce basic customer issues in test environments (using guided procedures) when required.
• Analyse logs and system outputs to identify known issues and elevate appropriately when needed.
• Collaborate with senior team members for complex issue resolution and knowledge sharing.
• Maintain and update knowledge base articles and documentation to support faster issue resolution and team efficiency.
• Demonstrate the ability to handle multiple tickets, prioritize tasks, and work independently with minimal supervision.

What You need to bring

Must-Have Skills

• Strong verbal and written communication skills with the ability to interact effectively with customers and team members.
• Basic troubleshooting skills to identify and resolve common network-related issues following standard procedures.
• Foundational understanding of: Networking concepts and switching basics (VLANs, STP, LACP, basic multicast concepts) Core IP protocols (ARP, ICMP, TCP/UDP, DNS, DHCP) Basic authentication concepts (802.1X, EAP basics) Wireless fundamentals (802.11 standards, basic NAC concepts, PoE awareness) Introductory routing knowledge (BGP and OSPF fundamentals)
• Willingness to learn and adapt, with a proactive approach to developing technical skills.

Good-to-Have Skills

• Experience with Cloud Solutions Certifications like JNCIA, CCNA, or Cloud/Wireless technologies

Who Should Apply

Engineering graduates with 1-3 years of experience in technical support for enterprise/campus or cloud networks. Professionals who love solving problems, thrive in dynamic environments, and want to make an impact.

What We Can Offer You

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #india #networking

Job

Engineering Job Level: TCP_01

Equal Employment Opportunity / Veterans / Disabled / LGBT

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Equal Opportunity Employer

Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.

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