IT Service Desk Intern

LizardBear Tasking, Inc. (PEZA); Angeles; On-site; PHP 134,000 - 201,000; Full time

Job summary

TaskUs is seeking a driven IT Service Desk Intern to be the primary contact for end-users, handling initial investigations and basic troubleshooting for IT issues. You will work alongside seasoned IT professionals and receive mentorship while gaining exposure to enterprise-level tools and ITSM platforms.

Ideal candidates are pursuing a degree in Computer Science, IT, or Information Systems, with strong communication skills and a passion for customer service.

Qualifications

• Academic pursuit in Computer Science, IT, or Information Systems, or related discipline (equivalents accepted).
• Solid understanding of customer service principles and practices.
• Familiarity with Google Workspace and Microsoft Office 365; basic troubleshooting for peripherals.
• Excellent written and oral communication skills with a customer-focused approach.

Responsibilities

• Provide First-Line IT support to end-users via phone, email, chat, or ticketing system.
• Log, prioritize, and track incidents in the ITSM ticketing system.
• Escalate unresolved issues to specialized teams per SLAs.
• Coordinate with stakeholders and inform users of incident status and changes.
• Maintain and update internal documentation and self-service resources.

Skills

Customer service

Communication

Troubleshooting

Team collaboration

Education

Computer Science / IT / Information Systems related discipline

Tools

ServiceNow

Active Directory

Job description

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees’ well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee’s career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

IT Operations team is looking for a driven, tech‑savvy, and customer‑oriented IT Service Desk Intern

This practical, hands‑on opportunity offers real‑world experience as the primary point of contact for end‑users, delivering initial investigation and troubleshooting for IT technical issues and service requests. Working side‑by‑side with seasoned IT professionals, you will benefit from dedicated mentorship while getting familiar with enterprise-level support utilities and ticketing platforms.

Key Responsibilities

• First‑Line Support: Help end‑users resolve routine IT problems through various channels including phone, email, chat, or ticketing system (such as basic software troubleshooting, login challenges, and password resets).
• Incident Tracking & Management: Document, prioritize, log, and monitor incoming assistance requests utilizing our enterprise ITSM ticketing system.
• Ticket Escalation: Route unresolved issues to specialized technical teams in compliance with established service level agreements (SLAs).
• Stakeholder Coordination: Serve as a communication link for users and stakeholders by providing updates on incident resolution, upcoming modifications, or pending approvals.
• Documentation & Knowledge Management: Review and update internal technical resources as well as customer‑facing self‑service documentation.

Qualifications & Skills Required

• Academic pursuit in Computer Science, Information Technology, Information Systems, or a related discipline (equivalent certifications or hands‑on experience also accepted).
• A solid fundamental understanding of customer service principles.
• Familiarity with core office suites (Google Workspace, Microsoft Office/365), computer hardware, and basic troubleshooting (e.g., for peripherals like mouse, keyboards, headsets issues).
• Exceptional problem‑solving capabilities paired with a strong interest in emerging technologies.
• Outstanding written and oral communication skills centered on a customer‑focused approach.

Preferred (Bonus Points)

• Previous exposure to enterprise ITSM tools like ServiceNow.
• Fundamental familiarity with Active Directory environments.

What You Will Gain

• Hands‑on Industry Exposure: Practical experience interacting with corporate operational workflows, security frameworks, and IT tools.
• Professional Guidance: Personalized mentorship from senior IT leaders to guide your career growth.
• Professional Development: Tangible accomplishments and familiarity with mainstream ITSM paradigms, including ITIL.
• Vibrant Team Environment: A supportive and collaborative culture focused on continuous learning and professional development.

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Important Information

TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process.

Here are a few things that are important to know about our company and recruiting process:

TaskUs will never ask for payment information or banking information during the application or interview process.

We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us.

Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name.

TaskUs will never ask for financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment.

If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam.

TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process.

We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you.

If you were contacted by a third‑party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information.

TaskUs official chat room is located on our Careers website (taskus.wd1.myworkdayjobs.com/Careers). This is the only chat room where you will find our recruiters.