Technical Support Engineer I: IT Systems Troubleshooter

Radenta Technologies, Inc.; Bacolod; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

None

Job summary

Radenta Technologies, Inc. is seeking a Technical Support Engineer I to provide prompt IT support for customers, diagnosing and resolving issues across hardware, software, and networks. You will document incidents and resolutions, and escalate complex problems as needed.

On-site support may be required and travel could be involved. The role requires at least 1 year of relevant experience, a CS/IT degree (or equivalent), and strong skills in AD, Exchange, Terminal Services, and virtualization.

Qualifications

• Bachelor's degree in CS/IT or equivalent, undergraduate with experience considered.
• Minimum 1 year relevant experience.
• Proficient in Active Directory, Exchange Server, Terminal Services and virtualization.
• Experience with Office 365 and Windows Azure.
• Familiar with Windows Server, MS Hyper-V, Remote Desktop Services.
• Knowledge of Oracle solutions, Unix systems, and Microsoft apps.
• Basic troubleshooting of networks, voice/data systems.
• Strong analytical, problem-solving and documentation skills.
• Excellent verbal and written communication skills.
• Willingness to travel and work on weekends/holidays.
• Ability to work independently.

Responsibilities

• Respond promptly to customer inquiries and provide professional technical assistance.
• Diagnose and troubleshoot hardware, software, and network issues.
• Collaborate with other support teams to resolve escalated issues.
• Maintain detailed documentation of incidents, actions, and resolutions.
• Escalate unresolved issues to internal teams as necessary.
• Provide on-site technical support when required.
• Stay up-to-date with industry trends and emerging technologies.
• Perform additional tasks as assigned by supervisor.

Skills

Active Directory

Exchange Server

Terminal Services

Virtualization

Office 365

Azure

Remote Desktop

Oracle

Unix

Networking

Documentation

Communication

Independent work

Travel

Education

Bachelor's degree in CS/IT

Tools

Ticketing System

Windows Server

Hyper-V

Remote Desktop

Job description

Radenta Technologies, Inc. is seeking a Technical Support Engineer I to provide prompt IT support for customers, diagnosing and resolving issues across hardware, software, and networks. You will document incidents and resolutions, and escalate complex problems as needed.

On-site support may be required and travel could be involved. The role requires at least 1 year of relevant experience, a CS/IT degree (or equivalent), and strong skills in AD, Exchange, Terminal Services, and virtualization.