Technical Support Engineer for Office Printing Solutions

Private Advertiser; San Juan; On-site; PHP 300,000 - 420,000; Full time

Job summary

Private Advertiser in the Philippines seeks a technically skilled professional to assess imaging and printing environments and deliver tailored recommendations for managed and transactional opportunities. You will install and configure imaging and printing applications at client sites and respond to service requests with timely break-fix support.

The role emphasizes staying current with product training and industry solutions to deliver innovative and reliable imaging/printing solutions to

Qualifications

• Requires a degree in a computer-related discipline.
• Solid knowledge of computer hardware and software.
• Excellent communication and customer-service orientation.
• Printer deployment experience is a plus, fresh graduates welcome.

Responsibilities

• Assess imaging and printing environments to identify client needs and tailor recommendations for managed or transactional opportunities.
• Submit fleet analysis and bill of materials promptly.
• Install and configure imaging and printing applications at client sites.
• Respond quickly to service requests and provide break-fix for MPS deployments.
• Maintain technical proficiency with latest product training and industry solutions.

Skills

Printer deployment experience

Communication skills

Customer service orientation

Computer hardware knowledge

Education

Any computer-related degree

Job description

Responsibilities:

• Conduct comprehensive assessments of imaging and printing environments to identify client requirements and provide tailored recommendations for both managed and transactional opportunities.
• Timely submission of recommended fleet analysis and bill of materials
• Effective installation and configuration of appropriate imaging, printing and applications at client site.
• Respond in a timely manner on service requests (internal & external) from customers and provide break fix to MPS deployment.
• Stay updated with the latest product training and industry solutions to maintain technical proficiency and deliver innovative solutions.

Requirements:

• A degree holder in any computer-related course.
• Solid knowledge in computer hardware/software.
• Excellent communication skills and strong customer service orientation
• Experience in printer deployment is an advantage but fresh graduates are welcome to apply.