Technical Support Engineer for Office Printing Solutions

Hammerjack Pty Ltd; Philippines; On-site; PHP 201,000 - 357,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines seeks a technically proficient professional to assess imaging and printing environments, identify client requirements, and provide tailored recommendations for managed and transactional opportunities.

You will install and configure imaging, printing, and applications at client sites, respond to service requests, and deliver break-fix for MPS deployments. Fresh graduates are welcome; degree in computer-related field and strong communication are essential.

Qualifications

• A degree in a computer-related field is required.
• Solid knowledge in computer hardware and software.
• Excellent communication skills and strong customer service orientation.
• Experience with printer deployment is an advantage; fresh graduates are welcome to apply.

Responsibilities

• Assess imaging and printing environments to identify client requirements.
• Submit fleet analysis and bill of materials on time.
• Install and configure imaging, printing, and applications at client sites.
• Respond promptly to service requests and provide break-fix for MPS deployments.
• Stay updated with product training to maintain technical proficiency.

Skills

Hardware & software knowledge

Customer service orientation

Effective communication

Education

Degree in computer-related field

Tools

Printer deployment

Job description

Responsibilities

• Conduct comprehensive assessments of imaging and printing environments to identify client requirements and provide tailored recommendations for both managed and transactional opportunities.
• Timely submission of recommended fleet analysis and bill of materials
• Effective installation and configuration of appropriate imaging, printing and applications at client site.
• Respond in a timely manner on service requests (internal & external) from customers and provide break fix to MPS deployment.
• Stay updated with the latest product training and industry solutions to maintain technical proficiency and deliver innovative solutions.

Requirements

• A degree holder in any computer-related course.
• Solid knowledge in computer hardware/software.
• Excellent communication skills and strong customer service orientation
• Experience in printer deployment is an advantage but fresh graduates are welcome to apply.