Enterprise Print Support Engineer

Tap Growth ai; Muntinlupa; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Tap Growth ai is seeking an Enterprise Print Support Engineer with 6+ years of experience to ensure smooth, high-volume printing operations and robust document workflows. The role focuses on troubleshooting Windows Print Spooler issues, supporting Ecrion-driven workflows, and resolving critical incidents in production environments.

The ideal candidate will demonstrate strong problem-solving abilities, experience with enterprise printing environments, and the capacity to collaborate

Qualifications

• Experience in enterprise printing environments and document workflow systems.
• Troubleshoot high-volume print operations and resolve stuck jobs in Windows Print Spooler.
• Strong problem-solving skills and ability to work with cross-functional teams.

Responsibilities

• Troubleshoot and resolve issues in Windows Print Spooler (stuck print jobs).
• Support and debug document generation and print workflows in Ecrion.
• Handle high-priority (P1/P2) incidents in production environments.
• Perform spooler recovery (restart services, clear queues, fix drivers).
• Monitor high-volume print queues and prevent backlogs.
• Conduct root cause analysis (RCA) for recurring print and workflow issues.

Skills

Print troubleshooting

Problem solving

Cross-functional collaboration

Networking basics

English language proficiency

Education

Bachelor’s Degree

Tools

Ecrion

Windows Print Spooler

Document workflow systems

Job description

We are looking for a skilled Enterprise Print Support Engineer with at least 6 years of experience to provide exceptional technical support and solutions in a dynamic environment. The ideal candidate will possess strong problem-solving skills, technical expertise in printing technologies, and the ability to work collaboratively with cross-functional teams.

Position Summary – Purpose and Objectives of the Role

We are looking for a skilled Print Support Engineer with experience in enterprise printing environments and document workflow systems. The role involves troubleshooting high-volume print operations, resolving stuck jobs in Windows Print Spooler, and supporting document generation using Ecrion along with Windows Print Spooler.

Main Focus and Key Areas of Responsibilities

• Troubleshoot and resolve issues in Windows Print Spooler (stuck print jobs)
• Support and debug document generation and print workflows in Ecrion
• Handle high-priority (P1/P2) incidents in production environments
• Perform spooler recovery (restart services, clear queues, fix drivers)
• Monitor high-volume print queues and prevent backlogs
• Conduct root cause analysis (RCA) for recurring print and workflow issues
• Strong experience with Windows Print Spooler (must-have)
• Knowledge of print servers, network printing, and queue management

Candidate Profile

• Knowledge / Experience
• Qualifications
• Education: Bachelor’s Degree
• Language Proficiency: English and local language

Behavioural Traits

• Demonstrates high energy
• Strong ability to influence, drive change among ambiguity
• Goal driven and result oriented
• Clear and fact based decision making
• Diverse and able to work well in teams and across function

Ready to take your career to the next level? Apply now and join our innovative team!