Technical Support Engineer (BGC, Taguig City)

Brother International Philippines Corp.; Taguig; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Career growth

Exclusive perks

WellnessBenefits

Hybrid work

Competitive pay

Job summary

Brother International Philippines Corp. in Taguig is seeking a Technical Support Engineer to provide in-house and onsite technical support, perform repairs and installations, and assist service partners.

You will work with customer service, sales and service providers to deliver reliable aftersales support, translate complex issues into practical solutions, and help maintain high customer satisfaction. The role requires a degree in electronics or related field, 2–3 years of troubleshooting

Qualifications

• A degree in Electronics, Computer Engineering, or a related technical field.
• 2–3 years of experience in troubleshooting and repairing printers, imaging devices, or related equipment.
• Knowledge of basic computer troubleshooting and networking.
• Strong communication, analytical, and customer service skills.
• Calm, professional, and solutions‑oriented mindset.

Responsibilities

• Provide aftersales service for warranty and out-of-warranty products.
• Conduct in-house and onsite repairs, installations, and product demonstrations.
• Support customers, service partners, and internal teams with technical troubleshooting.
• Prepare service reports and help monitor customer satisfaction.
• Contribute to a service culture built on quality, care, and continuous improvement.

Skills

Troubleshooting

Customer service

Communication

Analytical thinking

Education

Electronics / Computer Engineering degree

Job description

Technical Support Engineer

We’re looking for a Technical Support Engineer who enjoys solving problems, working hands‑on with products, and helping customers get the best experience from their devices.

In this role, you’ll provide in‑house and onsite technical support, conduct repairs and installations, assist service partners, and turn complex technical issues into clear, practical solutions. You’ll work closely with customer service, sales teams, and authorized service providers to ensure reliable, responsive, and people‑focused aftersales support.

What You’ll Do

• Provide aftersales service for warranty and out‑of‑warranty products.
• Conduct in‑house and onsite repairs, installations, and product demonstrations.
• Support customers, service partners, and internal teams with technical troubleshooting.
• Prepare service reports and help monitor customer satisfaction.
• Contribute to a service culture built on quality, care, and continuous improvement.

What We’re Looking For

• A degree in Electronics, Computer Engineering, or a related technical field.
• 2–3 years of experience in troubleshooting and repairing printers, imaging devices, or related equipment.
• Knowledge of basic computer troubleshooting and networking.
• Strong communication, analytical, and customer service skills.
• A calm, professional, and solutions‑oriented mindset.

Why Join Us?

• Career Growth – Exciting opportunities for promotion & skill development
• Exclusive Perks – Extra leave, company discounts & Christmas gifts
• Wellness Benefits – Free gym membership, health & life insurance
• Work Flexibility – Hybrid setup for better work‑life balance
• Competitive Pay – Performance‑based salary raises & incentives