After Sales Technical Support

XM Global Solutions; Mandaluyong; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading technical services provider in Mandaluyong is looking for Technical Support staff. The role involves providing after-sales support, troubleshooting technical issues, and coordinating with clients and suppliers to ensure customer satisfaction. A bachelor's degree in Electronics, Electrical, or Information Technology is required, along with strong communication skills. This full-time position offers exposure to a dynamic work environment where excellent customer service is paramount.

Qualifications

• Bachelor's degree or Technical/Vocational course in relevant fields.
• At least 1 year of technical support or field service experience is an advantage.
• Basic knowledge in troubleshooting technical equipment or systems.

Responsibilities

• Provide after-sales technical assistance and support to clients.
• Handle troubleshooting and perform basic diagnostics for reported issues.
• Coordinate with suppliers and internal teams for technical concerns.

Skills

Troubleshooting

Customer service skills

Communication skills

Coordination skills

Education

Bachelor’s degree or Technical/Vocational course in Electronics, Electrical, Information Technology, or related field

Job description

On-site - Mandaluyong 1-3 Yrs Exp Bachelor Full-time

Job Description

Government Mandated Benefits

The Technical Support staff is responsible for providing after-sales technical assistance to clients. The role involves troubleshooting technical issues, performing basic diagnostics, coordinating with suppliers or service providers, and assisting in warranty and maintenance-related concerns to ensure customer satisfaction.

Key Responsibilities

• Provide after-sales technical assistance and support to clients
• Handle troubleshooting and perform basic diagnostics for reported issues
• Coordinate with suppliers, service providers, or internal teams for technical concerns and repairs
• Prepare and submit service reports after site visits or technical assistance
• Assist in handling warranty claims and maintenance service requests
• Monitor and follow up on ongoing service or repair activities
• Maintain proper documentation of service activities and technical concerns
• Ensure timely response and resolution of client technical issues

Qualifications

• Bachelor’s degree or Technical/Vocational course in Electronics, Electrical, Information Technology, or related field
• At least 1 year of technical support or field service experience is an advantage
• Basic knowledge in troubleshooting and diagnostics of technical equipment or systems
• Good communication and customer service skills
• Ability to coordinate with clients, suppliers, and internal teams
• Willing to travel for site visits if necessary

Preferred Skills

• Experience in after-sales support or technical service
• Ability to read technical manuals and documentation
• Strong problem-solving and analytical skills
• Detail-oriented with good report documentation skills