TECHNICAL SUPPORT SPECIALIST-BOUND TO SAUDI ARABIA

Nimer6 Manpower Services Corporation; Manila; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Paid Holidays

Health & Wellness Insurance

Job summary

Nimer6 Manpower Services Corporation is looking for a Technical Support Specialist based in Manila. The role involves providing Level 1 and 2 support to ensure all technical systems operate efficiently. You will engage in troubleshooting hardware and software, maintaining network printers, and refining cybersecurity measures. Qualified candidates should have 3-5 years of experience in IT support, hold a degree in a related field, and be well-versed in Microsoft 365 and networking concepts. Enjoy government-mandated benefits and a supportive work environment.

Qualifications

• 3-5 years experience in technical support.
• Experience in central and network printer maintenance.
• Proficiency in Microsoft 365 and Active Directory.

Responsibilities

• Provide technical support via phone, email, or in person.
• Diagnose hardware and software issues.
• Manage user accounts in Active Directory.

Skills

Technical problem-solving skills

Knowledge of Windows 10/11 and macOS

Microsoft 365 administration

Active Directory and Azure AD

Networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi)

Video conferencing systems (Teams, Zoom, Webex)

Remote support tools (AnyDesk, TeamViewer)

Information security concepts

Hardware troubleshooting

Education

Diploma or Bachelor's degree in IT, Computer Science or related

Tools

Ticketing systems (Jira Service Desk, ServiceNow, Freshdesk)

Job description

Job Description

Providing comprehensive technical support (Level 1 & Level 2) to all employees and ensuring the continuous and efficient operation of technical systems and equipment. This includes supporting the technical infrastructure, maintaining devices, printers, and meeting systems, and contributing to enhancing information security and protecting systems from cyber threats to minimize any impact on workflow.

Responsibilities

1. User Technical Support
   • Receiving and processing technical support requests (tickets) via phone, email, ticketing system, or in person.
   • Diagnosing and resolving technical issues related to hardware, software, and operating systems (Windows/macOS).
   • Providing remote or on-site technical support to users as needed.
   • Troubleshooting Microsoft 365 application issues (Outlook, Teams, Word, Excel, OneDrive).
2. Mainframe and Network Printers
   • Installation, setup, and maintenance of mainframe and network printers.
   • Troubleshooting printing malfunctions and printer connectivity issues.
   • Managing print settings and monitoring operational efficiency.
   • Monitoring consumables (ink, paper, spare parts) and coordinating with suppliers.
3. System and User Management
   • Create and manage user accounts and permissions in Active Directory and Azure AD.
   • Reset passwords and manage access permissions.
   • Set up and configure new employee devices (onboarding and imaging).
   • Install and update approved systems, software, and applications.
   • Add and remove users from email and mailing lists.
4. Networks and Technical Support
   • Support for basic network issues (LAN/Wi‑Fi/VPN).
   • Troubleshoot internet connectivity and network services.
   • Coordinate with advanced network teams when needed.
   • Support for IP phones.
   • Setting up and operating video conferencing systems.
   • Supporting meeting rooms and related equipment (cameras, microphones, monitors, smart boards).
   • Troubleshooting technical issues during live meetings.
   • Ensuring system readiness before important meetings.
   • Supporting Microsoft Teams, Zoom, and Webex platforms.
5. Cybersecurity
   • Contribute to protecting systems from cyberattacks.
   • Monitor and report suspicious activities.
   • Implement company cybersecurity policies.
   • Regularly update antivirus/endpoint protection software.
   • Educate users on cybersecurity fundamentals and password security.
   • Participate in backup and data recovery when needed.
6. IT Assets Management
   • Maintain inventory of hardware and software and update asset records.
   • Record device login and logout with staff.
   • Monitor software licenses and hardware warranties.
   • Coordinate with suppliers for maintenance and warranty.
7. Documentation and Reporting
   • Record all reports and solutions in the ticketing system.
   • Follow up on tickets until final closure and ensure user satisfaction.
   • Write user guides for recurring issues.
   • Prepare periodic reports on outages, recurring problems, and technical support performance.
   • Submit recommendations for improving the IT infrastructure.

Job Requirements

• Academic Qualifications: Diploma or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• Work Experience:
  • 3-5 years in technical support.
  • Experience in central and network printer maintenance.
  • Experience with Active Directory and Microsoft 365 environments.
  • Proficiency with ticketing systems such as Jira Service Desk, ServiceNow, Freshdesk, or similar.
• Professional Certifications: Required or Preferred (not listed).
• Required Technical Skills:
  • Strong technical problem‑solving skills.
  • Good knowledge of Windows 10/11 and macOS operating systems.
  • Experience with Microsoft 365 and its basic administration.
  • Experience with Active Directory and Azure AD.
  • Good understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Wi‑Fi).
  • Experience with video conferencing systems (Teams, Zoom, Webex).
  • Knowledge of remote support tools (AnyDesk, TeamViewer, Remote Desktop).
  • Familiarity with information security concepts and protection against cyber threats.
  • The ability to perform hardware troubleshooting.

Benefits

• Government Mandated Benefits: Paid Holidays
• Insurance Health & Wellness: Read More

Working Location

ROOM 20 & 21 GROUND FLOOR, The Midland Plaza. 1317 Adriatico St, Ermita, Manila, 1000 Metro Manila, Philippines