Technical Support Engineer

Novare Philippines Inc.; Taguig; On-site; PHP 200,000 - 320,000; Full time

Job summary

Novare Philippines Inc. is seeking a technical support specialist in the Philippines to deliver timely assistance via phone, email, or chat and to diagnose and resolve customer issues. You will collaborate with cross-functional teams to improve product functionality and document solutions and customer interactions.

A bachelor's degree in a relevant field is required. The ideal candidate has 6 months to 1 year of technical support experience, preferably with Windows or Linux OS administration,

Qualifications

• 6 months to 1 year of technical support experience.
• Preferably with experience in Windows or Linux OS administration.
• Strong problem-solving and communication skills.
• Bachelor's degree in Computer Science or related field.
• Certifications like CompTIA A+ or Network+ are a plus but not required.

Responsibilities

• Provide timely technical assistance via phone, email, or chat
• Diagnose and resolve customer issues
• Collaborate with teams to improve product functionality
• Document solutions and customer interactions

Skills

Technical support

Windows OS administration

Linux OS administration

Problem solving

Communication

Certifications (A+/Network+)

Education

Bachelor's degree in Computer Science or related field

Bachelor's degree in relevant field

Job description

Responsibilities:

• Provide timely technical assistance via phone, email, or chat


• Diagnose and resolve customer issues


• Collaborate with teams to improve product functionality


• Document solutions and customer interactions


• Bachelor's degree in relevant field required

Requirements:

• 6 months to 1 year of technical support experience


• Preferably with experience in Windows or Linux OS administration


• Strong problem-solving and communication skills


• Bachelor's degree in Computer Science or related field


• Certifications like CompTIA A+ or Network+ are a plus but not required

DATA PRIVACY:

Novare values your privacy. By submitting your application, you hereby authorize Novare and its Affiliates to collect and process your Personal Information and Sensitive Personal Information (as defined under R.A. No. 10173 or the Data Privacy Act) contained in your resume and other documents and information provided to the Company for the processing of your job application. Your data is stored in Novare's secure databases and retained until the expiration of the retention limit provided by law or when you revoke your consent.