TECHNICAL SUPPORT ENGINEER

Internet of Things Philippines Inc.; San Juan; On-site; PHP 420,000 - 660,000; Full time

Job summary

Internet of Things Philippines Inc. seeks a technical support professional to assist enterprise security and ELV solutions across pre-sales, project implementation, commissioning, and after-sales support in Metro Manila.

You will ensure SLA compliance and deliver field service expertise to clients. The role covers installation, testing, commissioning, documentation, and coordination with project teams to complete assignments on time while maintaining high customer satisfaction and technical

Qualifications

• Bachelor-level degree in Electronics/Electrical/Computer Engineering or IT.
• 1–3 years in technical support or IT helpdesk.
• Experience with access control and biometrics systems.
• Able to provide first-level remote support via telephone.
• Willing to travel for customer support and field assignments.

Responsibilities

• Provide technical support for enterprise security and ELV solutions across pre-sales, project implementation, commissioning, after-sales service, helpdesk support, and field service.
• Install, configure, test, troubleshoot, commission, and maintain CCTV, Access Control, Intercom, Fire Alarm, and other security systems.
• Prepare and maintain technical documentation, including TOR, BOQ, SLD, shop drawings, as-built plans, manuals, and service reports.
• Coordinate with Project Coordinators, Project Delivery, Customer Support, suppliers, and internal teams to support project implementation and demonstrations.
• Monitor progress, helpdesk ticket status, and Power Automate Helpdesk workflows, ensuring proper handling of tools, materials, and customer concerns.

Skills

Technical support

Access control

Biometrics

Remote troubleshooting

Customer-facing

Networking basics

Windows Server

Documentation

Education

Electronics / Electrical / Computer Engineering or IT

Job description

JOB RESPONSIBILITIES

• Provide technical support for enterprise security and ELV solutions throughout pre-sales, project implementation, commissioning, after-sales service, helpdesk support, and field service while ensuring compliance with company standards and Service Level Agreements (SLAs).

• Install, configure, test, troubleshoot, commission, and maintain CCTV, Access Control, Intercom, Fire Alarm, and other security systems, including roughing-ins, conduiting, cabling, termination, and system integration.

• Prepare and maintain technical documentation, including Terms of Reference (TOR), Bills of Quantities (BOQ), SLD, shop drawings, as-built plans, manuals, acceptance reports, technical specifications, project estimates, service reports, and project documentation.

• Coordinate with Project Coordinators, Project Delivery, Customer Support, suppliers, and internal teams to support project implementation, technical discussions, product demonstrations, customer training, product testing, validation, and timely project completion.

• Monitor project progress, helpdesk ticket status, and Power Automate Helpdesk workflows while ensuring proper handling of tools, equipment, materials, customer concerns, and technical updates.

JOB QUALIFICATIONS

• Graduate of ECE, EE, or Computer Engineering, IT, or related field. (MUST)

• 1–3 years experience in technical support, IT helpdesk, or similar. (MUST)

• Experience with Access Control Systems and Biometrics Systems is a (MUST)

• Capable to provide first-level technical support and remote troubleshooting over the telephone for our clients.

• Prior exposure to customer-facing technical support roles is a (PLUS)

• Can explain technical issues in customer-friendly language.

• Practices patience, active listening and empathy with clients.

• Strong knowledge of networking fundamentals (TCP/IP, VLANs, firewalls, VPNs) and Windows Server environments is a (PLUS)

• Excellent problem-solving, documentation, and communication skills.

• Knowledge of CCTV, ELV/Security Systems, Windows operating systems, SQL/database concepts, and the ability to read and interpret technical drawings, BOQs, and wiring diagrams. (PLUS)

• Vendor certifications or technical training are an advantage. Willing to travel for customer support and field assignments. (PLUS)