Technical Support Analyst - AI Tools & Customer Success

Reed Elsevier Shared Services (Philippines) Inc Company; Iloilo; Presencial; PHP 320 000 - 460 000; Tempo integral

Resumo da oferta

RELX is hiring for a Technical Customer Support role in the Philippines. You will provide post-sale support, installation, troubleshooting, and maintenance of products and services while following standard procedures and applying your analytical skills.

The position emphasizes customer service, clear communication, and teamwork in a shared services environment. Ideal candidates have a Bachelor's degree or 2 years of college, at least 1 year in customer service, and proven ability to handle

Qualificações

• Bachelor's degree holder or completed at least 2 years of college (no back subjects/incomplete units).
• At least 1 year of experience in customer service or a similar customer-facing role.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
• Must have great customer service orientation and communications skills.
• Punctual and good team player.
• Preferably has prior technical experience in BPO/IT or Shared Services.
• Experience handling calls, emails, and chat.
• Ability to adapt and multi-task to support incoming calls, email, chat, etc.
• Ability to quickly understand key terms and phrases to apply appropriate troubleshooting techniques.
• Ability to work with difficult customers and diffuse frustrating situations.
• Must be in current role for 1 year.
• Must not have received any Disciplinary Action within the past 12 months.
• Must not have any Attendance and Punctuality issues in the past 12 months.

Responsabilidades

• Provides post-sale technical support including installation, troubleshooting, problem resolution and maintenance of products and services.
• Works within standard operating procedures and/or analytical methods with a moderate level of supervision.
• Expands analytical or technical skills in own work area and applies experience to complete assigned tasks.

Conhecimentos

Analytical skills

Technical knowledge

Customer service

Communication

Team player

Formação académica

Bachelor's degree / 2 years college

Descrição da oferta de emprego

RELX is hiring for a Technical Customer Support role in the Philippines. You will provide post-sale support, installation, troubleshooting, and maintenance of products and services while following standard procedures and applying your analytical skills.

The position emphasizes customer service, clear communication, and teamwork in a shared services environment. Ideal candidates have a Bachelor's degree or 2 years of college, at least 1 year in customer service, and proven ability to handle