Tech Support Analyst: AI-Driven Customer Solutions

Relx Plc; Manila; On-site; PHP 268,000 - 469,000; Full time

Benefits offered by this job

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Job summary

RELX plc in the Philippines seeks a Technical Support Analyst to deliver post-sale technical assistance, including installation, troubleshooting, and maintenance of products and services. You will assist customers via calls, emails, and chat, applying analytical skills to resolve routine issues with strong communication and teamwork.

The role emphasizes learning enterprise AI tools, staying compliant with procedures, and providing high-quality service in a fast-paced environment.

Qualifications

• Bachelor's degree or 2 years of college completed (no back subjects).
• At least 1 year of experience in customer service or a similar role.
• Ability to quickly learn enterprise AI tools and technologies to support technical workflows.
• Great customer service orientation and communications skills.
• Punctual and team player.

Responsibilities

• Provide post-sale technical support, including installation, troubleshooting, and maintenance of products and services.
• Handle calls, emails, and chat with customers.
• Troubleshoot and resolve technical issues within established procedures.
• Maintain knowledge of products and services and apply appropriate solutions.

Skills

Analytical skills

Customer service

Communication

Problem solving

Interpersonal skills

Education

Bachelor's degree or 2 years college

Tools

AI tools

Job description

RELX plc in the Philippines seeks a Technical Support Analyst to deliver post-sale technical assistance, including installation, troubleshooting, and maintenance of products and services. You will assist customers via calls, emails, and chat, applying analytical skills to resolve routine issues with strong communication and teamwork.

The role emphasizes learning enterprise AI tools, staying compliant with procedures, and providing high-quality service in a fast-paced environment.