Client-Focused Tech Support Analyst

RELX INC; Manila; On-site; PHP 391,000 - 580,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

RELX INC in Manila is seeking a full-time Technical Customer Support professional to assist customers after sale, covering installation, troubleshooting, problem resolution and product maintenance.

The role emphasizes clear communication, adherence to procedures, and the ability to learn enterprise AI tools to support technical workflows; a bachelor's degree or 2 years of college with 1 year in customer service is required; punctual, team player, and prior BPO/IT experience is preferred.

Qualifications

• Bachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units)
• At least 1 year of experience in customer service or a similar customer-facing role.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
• Must have great customer service orientation and communications skills
• Punctual and good team player
• Preferably has a prior technical experience in BPO/IT or Shared Services
• Experience in handling calls, emails, and chat
• Ability to adapt and multi-task to support incoming calls, email, chat, etc.
• Ability to quickly understand key terms and phrases to apply appropriate troubleshooting techniques
• Ability to work with difficult customers and diffuse frustrating situations
• Must be in current role for 1 year
• Must not have received any Disciplinary Action within the past 12 months
• Must not have any Attendance and Punctuality issues in the past 12 months

Responsibilities

• Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services.
• Responsibilities are within the Technical Customer Support Function as a generalist or in a combination of Disciplines
• Expands analytical or technical skills in own work area
• Maintains appropriate licenses, training and/or certifications, as needed
• Applies experience and skills to complete assigned work within our area of expertise
• Works within standard operating procedures and/or analytical methods
• Works with a moderate degree of supervision.

Skills

Customer service

Communication

Problem solving

multitasking

Education

Bachelor's degree or 2 years college

Tools

Enterprise AI tools

Job description

RELX INC in Manila is seeking a full-time Technical Customer Support professional to assist customers after sale, covering installation, troubleshooting, problem resolution and product maintenance.

The role emphasizes clear communication, adherence to procedures, and the ability to learn enterprise AI tools to support technical workflows; a bachelor's degree or 2 years of college with 1 year in customer service is required; punctual, team player, and prior BPO/IT experience is preferred.