Technical Support Analyst - AI Tools & Customer Care

RELX International; Iloilo City; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Country-specific benefits

Job summary

RELX International seeks a dedicated Technical Customer Support professional to provide post-sale assistance, including installation, troubleshooting, and maintenance of products and services. You will operate within the Technical Customer Support function, expanding analytical and technical skills in your area of expertise.

The role emphasizes adherence to procedures, collaborative teamwork, and the ability to handle calls, emails, and chats with customers while maintaining high service

Qualifications

• Bachelor's degree or two years of college completed.
• At least 1 year in customer service or similar role.
• Ability to learn and apply enterprise AI tools.
• Excellent customer service orientation and communication skills.
• Punctual and reliable team player.

Responsibilities

• Provide post-sales technical support including installation, troubleshooting, and maintenance.
• Handle calls, emails, and chats with customers professionally.
• Adhere to SOPs and apply troubleshooting techniques to resolve issues.

Skills

Customer service experience

Communication skills

Team player

Analytical thinking

AI tools familiarity

Education

Bachelor's degree

2 years of college

Job description

RELX International seeks a dedicated Technical Customer Support professional to provide post-sale assistance, including installation, troubleshooting, and maintenance of products and services. You will operate within the Technical Customer Support function, expanding analytical and technical skills in your area of expertise.

The role emphasizes adherence to procedures, collaborative teamwork, and the ability to handle calls, emails, and chats with customers while maintaining high service