Technical Support

ES Print Media Inc.; Philippines; On-site; PHP 420,000 - 720,000; Full time

Job summary

ES Print Media Inc. in the Philippines seeks a field service technician to install, maintain, and repair large-format printers on-site. You will visit client sites, diagnose issues, and perform preventive maintenance to keep equipment running reliably.

Responsibilities include educating end users during visits, completing service reports, and communicating findings to the technical support team for proper documentation and follow-up. Frequent travel and independent work are required.

Qualifications

• Technical background with related degree; undergraduates welcome.
• Experience servicing large-format printers or industrial machines.
• Strong diagnostic skills to resolve hardware and software on-site.
• Willingness to travel frequently for field assignments and client visits.
• Independence with effective communication to clients and internal teams.

Responsibilities

• On-site installation and servicing of large-format printers and related equipment.
• Troubleshooting and issue resolution to reduce downtime.
• Preventive maintenance to ensure performance reliability.
• Client demos and assistance to educate end users on operation and troubleshooting.
• Technical reporting: document field findings and follow up with support teams.

Skills

Strong diagnostic skills

Travel willingness

Independent and communicative

Education

Technical degree or related field (bachelors or pursuing)

Tools

Printer servicing tools

Diagnostics tools (hardware/software)

Job description

• On-site installation and servicing - Visit clients to install, maintain, and repair large-format printers and related equipment.
• Troubleshooting and issue resolution - Diagnose machine problems and provide effective on-site solutions to reduce downtime.
• Preventive maintenance - Conduct regular inspections and maintenance to prevent equipment issues and ensure performance reliability.
• Client Demo and assistance - Educate end users on proper operation, usage, and troubleshooting of machines during client visits.
• Technical reporting - Complete service reports and communicate field findings to the technical support team for proper documentation and follow-up.

Job Qualification

• Technical background - Graduate of Information Technology, Mechanical Engineering, or any related technical course, but undergraduates are welcome
• Relevant field experience - Experience in servicing large-format printers or industrial machines is preferred.
• Strong diagnostic skills - Capable of resolving both hardware and software issues on-site under time pressure.
• Willingness to travel - Must be open to frequent field assignments and client visits across various locations.
• Independence and communication - Can work with minimal supervision while communicating effectively with clients and internal teams.