TECHNICAL SUPPORT

GUARD ALL ELECTRONIC SECURITY SYSTEMS, INC.; Makati; On-site; PHP 240,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunities

Health benefits

Career development

Job summary

GUARD ALL ELECTRONIC SECURITY SYSTEMS, INC. in Makati City is seeking a skilled Technical Support professional to ensure smooth operation of electronic security systems and provide prompt customer assistance.

You will troubleshoot, diagnose issues, and escalate complex problems while keeping up-to-date with industry trends. The role requires shifting schedule and a customer-focused attitude.

Qualifications

• Experience with electronic security systems including installation, programming, troubleshooting and maintenance.
• Strong communication skills; able to explain technical information to non-technical customers.
• Willing to work on shifting schedule.
• Preferably IT/Engineering or related course graduate.

Responsibilities

• Respond to and resolve customer inquiries related to electronic security systems promptly.
• Troubleshoot and diagnose problems; provide technical guidance to customers.
• Escalate complex issues to appropriate teams for resolution.
• Stay updated with latest technologies and best practices in electronic security.

Skills

Electronic security systems

Alarm system

Gate system

Door access system

Troubleshooting

Customer support

Communication skills

Shifting schedule

Education

IT/Engineering degree preferred

Job description

About the role

We are seeking a skilled and dedicated Technical Support professional to join the team at GUARD ALL ELECTRONIC SECURITY SYSTEMS, INC.' in Makati City, Metro Manila. As a Technical Support specialist, you will play a vital role in ensuring the smooth operation and functionality of our electronic security systems, providing prompt and effective assistance to our customers.

What you'll be doing

• Respond to and resolve customer inquiries and issues related to our electronic security systems in a timely and efficient manner
• Troubleshoot and diagnose problems, providing technical support and guidance to customers to help them resolve issues
• Escalate complex problems to the appropriate team or department for further investigation and resolution
• Stay up-to-date with the latest technologies, trends, and best practices in the electronic security industry

What we're looking for

• With knowledge in Electronic Security System Installation, Programming, Troubleshooting and maintenance including Alarm System, Gate System and Door Access System
• Excellent communication and interpersonal skills, with the ability to explain technical information to non-technical customers
• Willing to work on shifting schedule
• Preferably Information Technology, Engineering or any related course graduate

What we offer

• Competitive salary and bonus opportunities
• Comprehensive health and wellness benefits
• Opportunities for professional development and career advancement

About us

GUARD ALL ELECTRONIC SECURITY SYSTEMS, INC.' is a leading provider of advanced electronic security solutions, serving a diverse range of industries and customers throughout the Philippines. Our mission is to deliver innovative and reliable security systems that protect our clients' assets and ensure the safety of their employees and customers. With a team of highly skilled professionals and a commitment to excellence, we have established a reputation for delivering exceptional service and cutting-edge technology.