Technical Support

Zoobook Systems LLC; Davao City; Remote; PHP 360,000 - 540,000; Full time

Benefits offered by this job

Health insurance

Paid training

Work from home

Job summary

Zoobook Systems LLC is seeking an EHR Technical Support Specialist in the Philippines. The role involves ongoing support and deployment of EHR software, coordinating with clinical, finance, and IT teams, and developing user training. Strong communication and healthcare informatics background are desired.

The position emphasizes effective problem solving, documentation, and client-facing demonstrations of EHR capabilities, with a focus on behavioral health workflows and streamlined processes.

Qualifications

• Bachelor's or Associate's in IT/Healthcare Administration/Healthcare Informatics.
• Experiences with clinical workflows, preferably behavioral health.
• Excellent written and spoken communication skills.
• Ability to explain technical information to management and end users.
• Strong organizational, time management, analytical and problem-solving abilities.
• Multitasking and detail-oriented with flexibility.
• Commitment to supporting the client organization's missions and cultural sensitivity.
• English proficiency required.
• Technical support experience: 2 years preferred.

Responsibilities

• Serve as the initial support interface for client's EHR systems.
• Investigate and resolve issues; escalate when needed and track outcomes.
• Liaise between clinical, finance, and IT departments; suggest enhancements.
• Review paper documentation and help develop electronic templates.
• Support operations in streamlining EHR capture processes.
• Develop and deliver training to end users.
• Assist in system implementation problems.
• Manage communication between clinical staff and management.
• Demonstrate EHR capabilities to potential clients; host online demos.
• Create reports and documentation as assigned.

Skills

Communication

Written English

Organizational skills

Time management

Analytical skills

Problem solving

Cultural sensitivity

English proficiency

Technical support

Education

Bachelor's or Associate's in IT/Healthcare Administration/Healthcare Informatics

Job description

About the role

The EHR Technical Support Specialist is responsible for the ongoing support and continued implementation of Electronic Health Records software within client organizations. The EHR Support Specialist is expected to communicate effectively with direct client staff and to coordinate and utilize all aspects of the deployed EHR solutions.

Key responsibilities

• Serve as the initial support interface for client's EHR systems

• Investigate and manage the resolution of reported issues with the system, determining and implementing solutions to problems where feasible as well as escalating to client support and actively managing the ultimate resolution

• Serve as a liaison between clinical, finance, and IT departments; recommend software enhancements based upon evaluation and feedback from end users

• Support ongoing reviews of paper documentation and participate in the development of electronic templates and documents where feasible

• Support business operations staff with streamlining process for ultimate capture within EHR solution

• Develop and administer training program to end users as required

• Assist in resolving problems related to overall system implementation

• Manage communication between clinical staff and management

• Effectively demonstrate the capabilities of EHR software to potential clients, include hosting online software demonstrations when necessary

• Create reports and documentation as assigned

About you

• Bachelor's or Associate's in IT/Healthcare Administration/Healthcare Informatics

• In-depth experience and understanding of clinical workflows – preferably behavioral health

• Excellent communication skills, both written and spoken

• Ability to clearly communicate technical information with all levels of management and end users

• Strong organization, time management, analytical and problem solving skills

• High degree of organizational skills and multi-tasking abilities including the aptitude to prioritize multiple functions and tasks, flexibility and attention to details

• Commitment to supporting the client organization's missions along with sensitivity of cultural and workplace harmony

• English well (Required)

• Technical support: 2 years (Preferred)

Benefits

• Health insurance

• Paid training

• Work from home